Summary Statement:

The Coordinator of Special Events will perform a wide range of administrative and office support activities for the Special Events department Executives. This position is key in facilitating the efficient operation of the department.

Primary Job Duties: ...

Summary Statement:

The Coordinator of Special Events will perform a wide range of administrative and office support activities for the Special Events department Executives. This position is key in facilitating the efficient operation of the department.

Primary Job Duties:  Includes but is not limited to:

• Perform general, clerical duties, modify documents, memos, and emails in support of department executives.
• Participate in short and long-term planning aligned with goals set by executives.
• Communicate information quickly and succinctly; being responsive is necessary.
• Work with all Resorts World Las Vegas departments, partners, and stakeholders.
• Coordinate and communicate with vendors, consultants and organizations as required.
• Obtain and maintain position-specific licensing.
• Arrange meetings to support department executives.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:  Includes but is not limited to:

• Working knowledge of Microsoft Office (Word, Excel).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Previous experience with clerical and administrative procedures and systems.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of experience as a coordinator within a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office and hotel environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests. 

Primary Job Duties: ...

Summary Statement:

It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests. 

Primary Job Duties:  Includes but is not limited to:

• Assist with pre-event planning, tasks, and projects.
• Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
• Assemble gift packages, mailers, welcome packets, and other event related materials.
• Complete guest check-in while providing excellent customer service in all interactions with guests.
• Assist with event tear down and clean-up.
• Assist with other resort related service interventions as needed including but not limited to the below:
  • Provide drink service throughout casino and resort.
  • Complete account signups for Resorts World’s program.
  • Assist Convention/Group Sales with guest registration.
  • Order and deliver amenities to guest’s rooms or elsewhere.
  • Serve as a property ambassador during need period.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:  Includes but is not limited to:

• Ability to contribute, grow and learn in the special events and promotions field.
• Excellent writing and communication skills.
• Working knowledge of Microsoft Office (Word, Excel).
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma of equivalent.
• Minimum of six months of experience in special events within a similar or related field. 

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office and hotel environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:  

The primary responsibility of the Director, Casino Special Events is to develop the resort special events team and  oversee the fulfillment and operations of unique innovative and differentiated events  for the resort. All duties are to be performed in accordance with departmental and...

Summary Statement:  

The primary responsibility of the Director, Casino Special Events is to develop the resort special events team and  oversee the fulfillment and operations of unique innovative and differentiated events  for the resort. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Primary Job Duties:  Includes but is not limited to: 

• Oversee complete planning, budgeting and operation of all Casino and Resort events including, but not limited to, casino tournaments, events, and promotions; resort wide seasonal or other marketing and promotion activations including F&B, retail, and entertainment.
• Assist F&B, HR, and Entertainment departments with planning and operation of events.
• Coordinate with multiple resort departments and outside vendors to bring all pieces of the event together.
• Oversee, develop, and manage event calendar and budget.
• Liaison with graphic design team and advertising agency to manage collateral and creative deliverable timelines.
• Ensure the quality and finish of all events (from décor to internal/external communications) adhere to the resort brand standards and goals of the event.
• Manage and develop all event planning including registration and post event surveys and feedback.
• Own and develop effective and efficient event registration, seating, and flow; assign appropriate and adequate staff to each process.
• Oversee and assign events staff to manage casino event ticketing blocks and distribution.
• Liaison with Las Vegas entertainment venues to develop off-site events and partnerships.
• Attend events to oversee execution and provide leadership and event support.
• Approach events with an eye toward innovation and differentiation to provide new, surprising, and better experiences for the resort guests and staff.
• Manage event postmortem meetings with support areas to collect information related to optimizing the event experience and execution. Continuous  analysis and improvement are critical.
• Stay informed on trends and technologies in the event and related industries to continually push the property’s competitive position.
• Anticipate and adjust to changing customer needs within the dynamic hospitality and gaming environment.
• Provide post event reports and summaries to senior leadership with recommendations on items for enhancement to ensure continual improvement.
• Build and develop the resort special events team, including interviews, hiring and all HR functions.
• Mentor staff and provide regular performance feedback and evaluations.
• Ensure departmental practices are compliant with company policies and legal requirements.
• Occasional travel may be required to assist in the operation of marketing trips.
• Ensure that team members obtain and maintain position-specific licensing.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:  Includes but is not limited to:

• Excellent people and customer service skills. 
• Excellent writing and communication skills.
• Have interpersonal skills to deal effectively with all outside vendors, guests, and internal stakeholders. 
• Ability to effectively communicate in English in verbal and oral forms. 
• Polished, professional appearance and demeanor. 
• Excellent customer service skills. 
• Ability to occasionally travel to events related to marketing trips or activations.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Bachelor’s degree in hospitality, gaming, event management & planning or related area or equivalent leadership experience. 
• Event planning or other related professional certifications.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:  

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of eight years of experience in special events within a similar or related field.
• Minimum of five years of leadership/management experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may be performed in an office setting, in a casino, outdoors and during entertainment events inside ballrooms and Events Center. Position may require occasional travel.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Vice President, Korean Marketing is responsible for maintaining and developing relationships with targeted gaming patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming guests, while consistently demonstrating the...

Summary Statement:

The Vice President, Korean Marketing is responsible for maintaining and developing relationships with targeted gaming patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming guests, while consistently demonstrating the ability to attract new business at these levels.

Primary Job Duties:  Includes but is not limited to:

• Bring high net individuals who contribute gaming revenue.
• Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit.
• Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.
• Exhibit strong telemarketing skills to fill events and drive profitable resort revenue.
• Manage guest complaints and discrepancies efficiently and courteously.
• Interact with players in person, via telephone, email, text message, and written correspondence.
• Represent the property as a role model of customer service and professionalism.
• Assist convention sales and hotel operations in registering and checking patrons in.
• Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues.
• Participate in brainstorming and planning sessions for the Resort Relationship Marketing program.
• Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out.
• Safeguard the confidential nature of all departmental and company records.
• Approve casino credit and accept responsibility for collecting outstanding casino credit markers.
• Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments).
• Use personal devices for job-related tasks and review of company documents.
• Perform other duties as assigned.

Qualifications:  Includes but is not limited to:

• Fluent in English and Korean
• Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming/non-gaming revenue.
• Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.
• Ability to perform multiple tasks simultaneously and meet/exceed revenue generation expectations and goals.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Effective communication skills in English, with a polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.

Preferred: 

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.
• Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.
• Minimum of ten years of experience in casino marketing.
• Minimum of three years of leadership/management experience in a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a luxury property setting, must be able to navigate front and back of house areas.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Summary Statement:

A Casino Floor Host develops and maintains relationships with targeted (Mass and Premium Mass segments) gaming resort patrons through personal contact to generate incremental revenue. Floor Hosts provide exceptional guest service while promoting membership benefits, rewards, and promotions....

Summary Statement:

A Casino Floor Host develops and maintains relationships with targeted (Mass and Premium Mass segments) gaming resort patrons through personal contact to generate incremental revenue. Floor Hosts provide exceptional guest service while promoting membership benefits, rewards, and promotions. The role is responsible for ensuring personalized experience for qualified players to build loyalty to RWLV and develop guests by driving hotel stays at RWLV.  The ideal candidate for this position should thrive in a fast-paced, guest-focused environment and have a passion for meeting and assisting gaming/non-gaming resort guests, with a focus on building lasting relationships with casino patrons.

Primary Job Duties:  Includes but is not limited to:

• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players primarily in person on property, as well as via telephone, e-mail, text message, and written correspondence as needed
• High activity and personal touch for our guests
• Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, assist with casino credit, oversee folio check-out, etc.) for guests.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Previous experience in A CASINO, HOSPITALITY, OR CUSTOMER SERVICE ROLE.
• Strong interpersonal and communication skills with a passion for guest service.
• Ability to work varied shifts, including nights, weekends and holidays.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Resort Marketing or premium customer hosting experience.
• Minimum 3 years of customer service experience in a guest-facing role.

Minimum Education and Experience:

• High school diploma or equivalent required.
• At least 21 years of age.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Must obtain and maintain required gaming registration and licenses.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? In a luxury property setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Marketing Operations Manager is responsible for overseeing the operational and financial aspects of marketing campaigns and projects. This role ensures accurate budget management, timely execution of creative deliverables, and seamless coordination between internal teams and external partners....

Summary Statement:

The Marketing Operations Manager is responsible for overseeing the operational and financial aspects of marketing campaigns and projects. This role ensures accurate budget management, timely execution of creative deliverables, and seamless coordination between internal teams and external partners. The ideal candidate will combine strong organizational skills with financial acumen to drive efficiency and accountability across all marketing initiatives.

Primary Job Duties: – Includes but is not limited to:

.

• Collaborate with project owners, vendors, designers, copywriters, email builders, and web developers to ensure campaigns are executed on time. 
• Coordinate and traffic creative deliverables for paid media and agency partnerships.
• Organize and maintain documentation related to campaign timelines, media plans, and deliverables.
• Monitor campaign execution status and escalate potential delays or issues.
• Maintain marketing & advertising budget documentation, ensuring accurate forecasting, allocation, expense tracking across campaigns, channels and vendors.
• Process vendor invoices, maintain vendor BPOs, and ensure timely payment.
• Prepare monthly and quarterly financial reports for leadership review, including variance analysis and spend actualization.
• Partner with Legal and key stakeholders to support partnership renewals and onboarding, serving as a liaison to ensure alignment across all involved parties
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• 2+ years of experience in marketing operations, project management, or finance.
• Strong organizational skills with ability to manage multiple timelines and budgets simultaneously.
• Experience with project management tools (e.g., Asana, Monday.com, Trello).
• Proficiency in Microsoft Excel for financial tracking and reporting.
• Excellent communication and cross-functional collaboration skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work under pressure and adapt to changing priorities in a fast-paced setting.

Preferred:

• Bachelor’s Degree in Marketing or Communications; or equivalent education and experience.
• Previous experience in a luxury hospitality or entertainment environment.
• Previous experience working in a global advertising agency.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Primary Job Duties: – Includes but is not limited to:

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Lead and train Player’s Club Desk staff to deliver exceptional customer service.
• Handle escalated guest complaints and...

Primary Job Duties: – Includes but is not limited to:

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Lead and train Player’s Club Desk staff to deliver exceptional customer service.
• Handle escalated guest complaints and authorize higher-value comps withing departmental policies.
• Responsible for managing the inventory of promotional supplies and giveaways.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Requirements: Includes but is not limited to:

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.

Minimum Education and Experience:

• At least 21 years of age
• High school diploma or equivalent required.
• Minimum 2–3 years of customer service experience in casino marketing or related job role.

Preferred:

• Experience working in a luxury resort or casino environment.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Must obtain and maintain required gaming registration and licenses.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant of varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Summary Statement:

The Table Games Floor Supervisor is responsible for front line guest service in table games. This includes welcoming the gaming guests to Resorts World, monitoring guest gaming play, assisting guests with various needs and supporting efforts to promote game play. Key responsibility...

Summary Statement:

The Table Games Floor Supervisor is responsible for front line guest service in table games. This includes welcoming the gaming guests to Resorts World, monitoring guest gaming play, assisting guests with various needs and supporting efforts to promote game play. Key responsibility is to provide outstanding guest service and contribute to the guest experience.

Primary Job Duties: – Includes but is not limited to:

• Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operational information.
• Support close floor surveillance over assigned area to detect any irregularities on the part of players or established procedures.
• Maintains relevant knowledge of industry through continuing education and training.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to successfully mentor a team.
• Ability to learn various gaming rating and tracking systems.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and departmental rules, regulations, policies, and procedures.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of five years of experience in gaming casino operations.
• Minimum of three years of gaming casino leadership/supervisory experience.
• Minimum of two years working in a luxury property.
• Must be proficient in at least three major casino table games, such as Roulette, Craps, Blackjack and Baccarat.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a fast-paced Casino environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Must be able to stand for long periods of time.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement: 

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries,...

Summary Statement: 

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries, and ensuring a personalized experience for both new and returning guests. The ideal candidate thrives in a fast-paced, guest-focused environment and understands the importance of building lasting relationships with casino patrons.

Primary Job Duties:  Includes but is not limited to:

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Enroll new members into the Player’s Club program and assist with account setup and verification.
• Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.
• Experience working in a luxury resort or casino environment.

Minimum Education and Experience:

• High school diploma or equivalent required.
• Minimum 1–2 years of customer service experience in a guest-facing role.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Must obtain and maintain required gaming registration and licenses.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant of varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.