Summary Statement:

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries,...

Summary Statement:

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries, and ensuring a personalized experience for both new and returning guests. The ideal candidate thrives in a fast-paced, guest-focused environment and understands the importance of building lasting relationships with casino patrons.

Primary Job Duties: Includes but is not limited to:

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Enroll new members into the Player’s Club program and assist with account setup and verification.
• Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.

Minimum Education and Experience:

• High school diploma or equivalent required.
• Minimum 1–2 years of customer service experience in a guest-facing role.

Preferred:

• Experience working in a luxury resort or casino environment.
• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant of varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Executive Director of Resort Hosting is responsible for developing and maintaining relationships with targeted gaming/non-gaming resort patrons through personal contact to generate incremental revenues and drive repeating trips from patrons. The ideal candidate for this position should...

Summary Statement:

The Executive Director of Resort Hosting is responsible for developing and maintaining relationships with targeted gaming/non-gaming resort patrons through personal contact to generate incremental revenues and drive repeating trips from patrons. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.

Primary Job Duties: – Includes but is not limited to:

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for our guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.
• Minimum of ten years of casino marketing experience in a luxury property setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a luxury property environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Coordinator of Special Events will perform a wide range of administrative and office support activities for the Special Events department Executives. This position is key in facilitating the efficient operation of the department.

Primary Job Duties: ...

Summary Statement:

The Coordinator of Special Events will perform a wide range of administrative and office support activities for the Special Events department Executives. This position is key in facilitating the efficient operation of the department.

Primary Job Duties:  Includes but is not limited to:

• Perform general, clerical duties, modify documents, memos, and emails in support of department executives.
• Participate in short and long-term planning aligned with goals set by executives.
• Communicate information quickly and succinctly; being responsive is necessary.
• Work with all Resorts World Las Vegas departments, partners, and stakeholders.
• Coordinate and communicate with vendors, consultants and organizations as required.
• Obtain and maintain position-specific licensing.
• Arrange meetings to support department executives.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:  Includes but is not limited to:

• Working knowledge of Microsoft Office (Word, Excel).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Previous experience with clerical and administrative procedures and systems.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of experience as a coordinator within a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office and hotel environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Table Games Floor Supervisor is responsible for front line guest service in table games. This includes welcoming the gaming guests to Resorts World, monitoring guest gaming play, assisting guests with various needs and supporting efforts to promote game play. Key responsibility...

Summary Statement:

The Table Games Floor Supervisor is responsible for front line guest service in table games. This includes welcoming the gaming guests to Resorts World, monitoring guest gaming play, assisting guests with various needs and supporting efforts to promote game play. Key responsibility is to provide outstanding guest service and contribute to the guest experience.

Primary Job Duties: – Includes but is not limited to:

• Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operational information.
• Support close floor surveillance over assigned area to detect any irregularities on the part of players or established procedures.
• Maintains relevant knowledge of industry through continuing education and training.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to successfully mentor a team.
• Ability to learn various gaming rating and tracking systems.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and departmental rules, regulations, policies, and procedures.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of five years of experience in gaming casino operations.
• Minimum of three years of gaming casino leadership/supervisory experience.
• Minimum of two years working in a luxury property.
• Must be proficient in at least three major casino table games, such as Roulette, Craps, Blackjack and Baccarat.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a fast-paced Casino environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Must be able to stand for long periods of time.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.