JR-00308 Fitness Attendant, Awana Spa & Wellness
Req ID: JR-00308
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas...
Summary Statement:
The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas to make sure equipment is clean, functioning properly and used according to the rules of the facility.
Primary Job Duties: Includes but is not limited to:
- Welcome and interact with guests as they call, enter and exit the facility.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Assist guest with spotting and education on how to properly utilize equipment.
- Ensure the fitness area remains clean and organized.
- Disinfect and clean equipment.
- Actively supervise the fitness and cardio areas.
- Perform opening/closing procedures of the fitness floor and cardio areas.
- Complete end of shift reports efficiently and correctly.
- Attend and participate in support training and staff meetings.
- Provide personal training sessions to guests with booked appointments.
- Provide stretch and recovery services to guests with booked appointments.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested
Qualifications: Includes but is not limited to:
- Interact with all guests in a luxury setting, using elegant language and behavior.
- Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center.
- Ability to work an active shift, the majority of which is spent standing and walking.
- Attention to detail to ensure cleanliness and organization of the fitness center at all times.
- Knowledge of fitness equipment and amenities to assist with any guest questions or requests.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Minimum Education and Experience:
- At least six months of experience in recreation, fitness and/or wellness facility or a similar or related field.
- Working knowledge of various fitness equipment.
- At least 18 years of age.
Preferred:
- Previous fitness center and/or spa experience.
- Certified personal trainer or a similar or related role.
- Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
- Previous experience working in a large, luxury resort setting.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
JR-00296 Concierge, Crockfords
Req ID: JR-00296
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s...
Summary Statement:
Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.
Primary Job Duties: Includes but is not limited to:
- Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
- Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
- Process all guest requests and respond promptly and discreetly to guest inquiries.
- Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
- Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
- Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
- Provide a property orientation in order to familiarize the guest with all services and available facilities.
- Ensure guest's preferences are met and amenities are provided.
- Work assigned stations based on the needs of business.
- Potential handling and delivery of alcohol.
- Redemption of guests’ promotions, issuance of comps and reviewing of guests’ play.
- Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
- Accurately enter reservations into required computer systems according to policy.
- Obtain and maintain position-specific licensing.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Work assigned stations based on the needs of the business. Possess the appropriate knowledge and skill level to act in any capacity required.
- Other duties as assigned.
Qualifications:
- At least one year of experience as a Concierge or similar VIP role.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
- Experience working in a gaming environment utilizing a player tracking system.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least one year of experience as a Concierge or similar VIP role.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Position required licenses.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a front office environment, assisting our guests.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions
JR-00319 Massage Therapist, Awana Spa & Wellness
Req ID: JR-00319
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
As a Massage Therapist at Resorts World Las Vegas, your expertise and artistry along with our culture will provide the ultimate guest escape and allow every returning guest experience as unique as the last. The ideal candidate creates a work environment that supports our core values and...
Summary Statement:
As a Massage Therapist at Resorts World Las Vegas, your expertise and artistry along with our culture will provide the ultimate guest escape and allow every returning guest experience as unique as the last. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.
Primary Job Duties: – Includes but is not limited to:
- Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Evaluate and educate guests about applicable wellness recommendations.
- Ensure facility equipment is functioning properly and report any concerns to Lead Esthetician and/or Spa Management.
- Maintain a clean and sanitized work area.
- Perform preparation work and restock room at the end of each shift.
- Promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Ensure that required licensing is maintained & updated.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: – Includes but is not limited to:
- Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Consult with guests to determine any areas of focus or contraindications. Provide guests with recommendation to continue care after their appointment
- Maintain a clean and sanitized work area.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ensure that required licensing is maintained & updated.
Minimum Education and Experience:
- At least 18 years of age.
- High School Diploma or equivalent.
- Minimum one year of School/Experience in massage therapy.
Preferred:
- Experience working with Forbes and/or AAA service standards.
- Working knowledge of spa booking system(s).
- Previous experience in a large, luxury resort setting.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Nevada Massage Therapy License
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
- Prolonged standing
- Bending and reaching
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
JR-00344 Porter Utility
Req ID: JR-00344
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with departmental and...
Summary Statement:
It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Primary Job Duties: Includes but is not limited to:
- Provide assistance in processing and transporting of all received packages and materials.• Ensure security and accuracy when releasing packages or facilitating deliveries.• Clean, sanitize and services assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to the Resorts World standards.• Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.• Ensure all equipment and work areas are kept clean, neat, and orderly at all times.• Extract and shampoos carpets damaged by floods in accordance with flood response procedures, when needed.• Responsible for minor repairs such as fixing screws, changing light bulbs etc.• Responsible for opening packages and discarding the empty boxes as needed.• Maintain high dusting and window cleaning in all assigned rooms and public areas.• Manage, maintain and follow all specialty equipment complying with all safety and procedural guidelines; but not limited to lifts, scrubbers (ride-on and walk-behind), burnishers, floor machines, wet/dry vacuums, spotting machine and robotics extraction, spotting of carpets, high dusting of ceiling vents, wall decorations, etc.• Removal of food and beverage leftovers in office kitchens and public areas as needed.• Maintain and cleans all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).• Empty and replace liners for trash receptacles in all areas.• Maintains all escalator and elevator landing and side rail in all public areas.• Consistent and regular attendance is an essential function of this job.• Accountable for inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.• Responsible for preventative maintenance of detailing all public areas such as shampoo, vacuum carpets and furniture; clean, strip, polish and wax all hard floors, wash windows, walls and ceilings, empty litter bins, ash urns constantly, service restrooms, polish brass, handrails and fixtures, clean glass doors, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.• Operate hand trucks and flatbed carts to move equipment to assigned work areas.• Handle and dispose of biohazard material in accordance with OSHA.• Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.• Maintain complete knowledge of and compliance with departmental policies, services, procedures.• Empty and clean ashtrays and urns and trashcans in all public areas, including all parking garages.• Remove spots from mirrors, doors, windows, and walls, located in assigned area.• Report maintenance needs to the Assistant Director.• Other duties as assigned.
Qualifications: Includes but is not limited to:
- Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.• Ability to communicate via a two-way radio with management and co-workers.• Ability to operate heavy duty machines.• Ability to work varied shifts, including nights, weekends, and holidays.• Ability to effectively communicate in English.• Polished appearance and demeanor.• Excellent customer service skills.• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred:
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.• High School Diploma or equivalent.• Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Walking and/or standing for over 80% of the shift.• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.• Bending, reaching, kneeling or twisting.• Transporting, pushing or pulling items weighing up to 100 lbs.• Lifting up to 50 lbs.• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
JR-00339 Guest Room Attendant, Housekeeping
Req ID: JR-00339
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create...
Summary Statement:
The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.
Primary Job Duties: Includes but is not limited to:
Clean and maintain productivity credits per day as assigned.
Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.
Detail and deep clean rooms as instructed.
Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
Assist in picking up extra credits when requested.
Maintain supply cart in a neat orderly manner.
Restock supply cart as needed throughout shift.
Manage master key operation daily throughout assigned shift.
Adhere to company and department rules, regulations, policies and procedures.
Assist coworkers within housekeeping department as needed.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.
Other duties as assigned.
Qualifications: Includes but is not limited to:
Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
Academy Certification.Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.
Working knowledge of basic computers, including handheld devices and radios.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred:
Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
Previous experience working in a large, luxury resort setting.
Previous professional cleaning experience.
Minimum Education and Experience:
At least 18 years of age.
High School Diploma or equivalent.
1 + years working as a guest room attendant or equivalent.
Certificates, Licenses, Regulations:
Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building.
Push/Pull loaded housekeeping cart. GRA carts are motorized.
Carry up to a minimum of 20 lbs.
Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending.
Use and handle chemical cleaners in accordance with safety standards.
Move furniture and make beds, including sofa beds if the room is equipped with them.
Clean low surfaces, for example baseboards and tubs.
Walk to various areas of the property to access and clean guest suites, including the utilization of stairs if moving within floors.
Operate a cordless vacuum however we do provide chorded vacuums.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.
JR-00338 Utility Houseperson, Housekeeping
Req ID: JR-00338
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.
Primary Job Duties:...
Summary Statement:
It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.
Primary Job Duties: Includes but is not limited to:
- Responsible for the appearance of all hotel tower carpet in hallways and guest rooms, upholstery, drapes and tile and flooring in bathroom areas.
- Maintain and clean guest hallways and back of house areas when needed including vacuuming, mopping, cleaning walls/baseboards, vents, ash urns and vending areas.
- Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
- Assist with moving furniture, high dusting of guest rooms and pull/general rooms.
- Assist in the transportation of linen with provided tug cart in a safe manner and helping with loading/unloading of linen.
- Responsible for bio-hazardous clean up.
- Exercise care in the use of correct distribution of cleaning chemicals for designated surfaces in accordance with OSHA regulations and management requirements.
- Ensure all Guest Room Attendant (GRA)/House person/Utility chemical bottles have correct labels at all times.
- Assist with receiving and delivery of all supplies/linen as needed for housekeeping.
- Obtain and maintain position-specific licensing.• Use the IPOD device or Radio to communicate with management at work.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: Includes but is not limited to:
- Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training Academy Certification.
- Ability to work varied shifts, including nights, weekends, and holidays. • Ability to effectively communicate in English.• Polished appearance and demeanor.• Excellent customer service skills.• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
- Previous experience working in a large, luxury resort setting.
- Previous professional cleaning experience.
Minimum Education and Experience:
- At least 18 years of age.
- High School Diploma or equivalent.
- 1 + years working as a Utility House Person or equivalent/At least one year of previous experience in housekeeping or general cleaning experience in a similar or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building or taking items in and out from Loading Dock.
- Lift or carry 50 lbs or more, Push/Pull loaded GRA housekeeping cart.
- GRA carts are motorized.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneeling.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.
JR-00346 Representative, Resort Services II
Req ID: JR-00346
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly...
Summary Statement:
The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.
Primary Job Duties: Includes, but is not limited to:
- Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
- Ability to evaluate and redeem offers associated to gaming customers.
- Assist with adjustment and settlement of guest folios.
- Ability to navigate and operate multiple system applications.
- Enter and track work orders utilizing the maintenance work order management system.
- Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
- Provide well-crafted responses to guest emails, guest verbatim comments and social media commentary.
- Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
- Redemption of guests’ promotions, issuance of comps and reviewing of guests’ play.
- Ensures all promotional campaigns are configured in the player tracking and hotel systems.
- Issue complementary amenities based upon specific casino guidelines for levels of play.
- Assist casino hosts, VIP, Players Club, Box Office, and other departments with information regarding casino guests.
- Answering telephone calls from casino guests requesting information or services from the Player Development staff.
- Maintaining all special event spreadsheets along with cabana log sheet and ACD Log report.
- Overseeing all Concierge requests for our casino guests and the player development department.
- Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
- Conduct guest check-out process via phone.
- Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
- Communicate and respond to security codes as expected.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Ensure that required licensing is maintained & updated.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: Includes, but is not limited to:
- Strong computer skills with the ability to comfortably navigate multiple, complex systems.
- Ability to effectively communicate in English.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred:
- At least one year of previous contact center, front desk, dispatch, concierge, and/or casino VIP experience.
- Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property. Management systems and Casino Player Tracking systems.
- Working knowledge of Opera, HotSOS and/or Synkros by Konami.
- Previous experience in a large, luxury resort setting.
- Fluent in Spanish and able to assist with the Spanish Queue.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum six months of Customer Service experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Nevada Gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 Lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
JR-00388 Casino Porter, EVS
Req ID: JR-00388
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
It is the primary responsibility of the Casino Porter to maintain the highest standards to ensure the quality and cleanliness in the casino, public areas, offices and other required areas.
Primary Job Duties: – Includes but is not limited to:
- Clean...
Summary Statement:
It is the primary responsibility of the Casino Porter to maintain the highest standards to ensure the quality and cleanliness in the casino, public areas, offices and other required areas.
Primary Job Duties: – Includes but is not limited to:
- Clean and dust slot machines, remove papers, glasses, debris and discard all empty bottles.
- Change booths and banks in assigned areas.
- Keep the assigned area(s) maintained and remove all trash.
- Replace missing ashtrays; wipe and clean all ashtrays and trash cans.
- Maintain all equipment; properly clean and remove scuffmarks.
- Clean all bathrooms in assigned area(s).
- Clean and maintain Theatre dressing rooms and supports areas.
- Clean and maintain all back-of-house/employee areas including but not limited to: restrooms, lounges and break areas, offices, hallways and TDR Employee dining area.
- Report emergencies and maintenance needs to Supervisor.
- Clean-up biohazard area(s) in a timely manner.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Ability to effectively communicate in English.
- Ability to work varied shifts, including nights, weekends and holidays.
Minimum Education and Experience:
- At least six months of experience in environmental services (EVS), public area (PAD) or a similar or related field.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- At least 21 years of age.
Preferred:
- Previous experience working in a large, luxury resort setting
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Walking and/or standing for over 80% of the shift
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
- Bending, reaching, kneeling or twisting
- Transporting, pushing or pulling items weighing up to 100 lbs
- Lifting up to 50 lbs
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions
JR-00419 Representative, Front Desk
Req ID: JR-00419
Resorts World Las Vegas
RWLV Hotel
Summary Statement:
The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.
Primary Job Duties: – Includes but is not limited to:
- Assist with guest registration and...
Summary Statement:
The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.
Primary Job Duties: – Includes but is not limited to:
- Assist with guest registration and own the guest experience for arrival and departure.
- Control and issue keys to rooms.
- Redemption of promotions, issuance of comps and reviewing guest play.
- Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
- Resolve guest challenges and special requests within a timely manner.
- Assist in coordination of guest requests with all applicable departments.
- Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
- Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: – Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends, and holidays.
- Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred:
- Minimum six months of previous customer service experience in a similar or related field.
- Two years of previous Front Desk experience in a similar or related field.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Ability to obtain the following:
- Nevada gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.