Summary Statement: As a Security Officer at Resorts World Las Vegas, you will take pride in serving as a brand ambassador while ensuring a safe and welcoming environment. In this dynamic role, you will patrol designated areas, maintain static posts, and respond to emergencies, medical incidents, disturbances, and service requests. You will play a key part in upholding the safety and security of our guests, team members, and vendors while delivering the exceptional customer service that defines our world-class resort experience.

Primary Job Duties: Includes but is not limited to:

• Provide world-class service while maintaining awareness of safety and security concerns.
• Follow company brand standards when interacting with guests and team members.
• Act as a first responder during emergency situations, medical incidents, disturbances, or assistance requests.
• Maintain working knowledge of the facility, scheduled events, and property layout to assist guests and team members.
• Assist with currency drops and fills on the casino floor.
• Gather and document pertinent information related to security incidents involving guests, team members, or the facility.
• Prepare and present voluntary statements and detailed incident reports.
• Obtain and maintain all position-specific licensing
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to successfully complete a physical agility test, both pre-hire and biannually post-hire.
• Ability to exercise good judgment and perform under stressful conditions.
• Ability to successfully complete the internal Security Officer Training Academy.
• Ability to successfully complete repulse spray training.
• Ability to successfully complete baton training.
• Ability to attend and pass all recurring mandatory training, including legal updates, defensive tactics, handcuffing techniques, first aid, and CPR/AED certification.
• Ability to participate in evacuation procedures to assist guests and team members during emergencies.
• Ability to operate assigned security equipment.
• Working knowledge of Microsoft Office and various computer programs.
• Effective communication skills in both written and spoken English.
• Polished, professional appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.
• 1-3 years of experience in a related field or equivalent.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• 1 year of previous Security, Law Enforcement or Military experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Perform basic first aid, CPR or AED application.
• Ability to pass a 5-panel drug test.
• Ability to obtain the following:
• Alcohol Awareness Card
• Nevada Gaming Card
• Nevada Drivers' License
• CPR Certification

Summary Statement: The Security Coordinator answers the phones and assists with Lost and Found issues for both internal/external guests and assists with issuing replacement and visitor/contractor badges.

Primary Job Duties: Includes but is not limited to:

• Properly catalog and provide safe keeping of lost and found items.
• Assist with completion and the filing of various reports.
• Answer phones, emails, screen and handle routine and/or non-critical issues.
• Collect and use personal information of guest with a high degree of integrity and confidentiality.
• Create and maintain Lost and Found forms and other documents as directed.
• Coordinate the shipment of property back to the rightful owner.
• Maintain a full working knowledge and assist with training on Lost and Found procedures and the Visitors Badging System.
• Oversee the issuing of visitors, vendors and contractors’ badges.
• Assist with the reprinting of Team Member Badges for lost or forgotten badges and follow documented processes for paycheck deductions.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of Microsoft.
• Excellent customer service skills.
• Ability to communicate effectively in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least six months in lost found, inventory or similar position.
• At least 18 years of age.

Preferred:

• Previous experience with cash handling.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.