Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes, but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain: Nevada Gaming Registration

Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: Pool Cabana Attendant are responsible for welcoming guests to RWLV Pool, responding to all rental guest requests, booking reservations, seating guest in assigned rentals i.e., cabanas, daybeds, reserve seating, etc., assisting guests with any reservations and/or requests guests require. This role will also be responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: – Includes but is not limited to:

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Responsible for ensuring guest inquiries via phone calls, emails and in-person are responded to in a timely and professional manner.
• Coordinate daily cabana booking arrangements.
• Obtain and maintain position-specific licensing.
• Communicate all safety and repair needs to the appropriate department or member of management.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Forbes or AAA knowledge.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School diploma or equivalent.
• Minimum of six months’ customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

• Clean and maintain productivity credits per day as assigned.

• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

• Detail and deep clean rooms as instructed.

• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

• Assist in picking up extra credits when requested.

• Maintain supply cart in a neat orderly manner.

• Restock supply cart as needed throughout shift.

• Manage master key operation daily throughout assigned shift.

• Adhere to company and department rules, regulations, policies and procedures.

• Assist coworkers within housekeeping department as needed.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.

• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

• Working knowledge of basic computers, including handheld devices and radios.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Ability to effectively communicate in English.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

• Previous experience working in a large, luxury resort setting.

• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.

• High School Diploma or equivalent.

• 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: As a Security Officer at Resorts World Las Vegas, you will take pride in serving as a brand ambassador while ensuring a safe and welcoming environment. In this dynamic role, you will patrol designated areas, maintain static posts, and respond to emergencies, medical incidents, disturbances, and service requests. You will play a key part in upholding the safety and security of our guests, team members, and vendors while delivering the exceptional customer service that defines our world-class resort experience.

Primary Job Duties: Includes but is not limited to:

• Provide world-class service while maintaining awareness of safety and security concerns.
• Follow company brand standards when interacting with guests and team members.
• Act as a first responder during emergency situations, medical incidents, disturbances, or assistance requests.
• Maintain working knowledge of the facility, scheduled events, and property layout to assist guests and team members.
• Assist with currency drops and fills on the casino floor.
• Gather and document pertinent information related to security incidents involving guests, team members, or the facility.
• Prepare and present voluntary statements and detailed incident reports.
• Obtain and maintain all position-specific licensing
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to successfully complete a physical agility test, both pre-hire and biannually post-hire.
• Ability to exercise good judgment and perform under stressful conditions.
• Ability to successfully complete the internal Security Officer Training Academy.
• Ability to successfully complete repulse spray training.
• Ability to successfully complete baton training.
• Ability to attend and pass all recurring mandatory training, including legal updates, defensive tactics, handcuffing techniques, first aid, and CPR/AED certification.
• Ability to participate in evacuation procedures to assist guests and team members during emergencies.
• Ability to operate assigned security equipment.
• Working knowledge of Microsoft Office and various computer programs.
• Effective communication skills in both written and spoken English.
• Polished, professional appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• 1 year of previous Security, Law Enforcement or Military experience.

Preferred:

• 1-3 years of experience in a related field or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Perform basic first aid, CPR or AED application.
• Ability to pass a 5-panel drug test.
• Ability to obtain the following:
• Alcohol Awareness Card
• Nevada Gaming Card
• Nevada Drivers' License
• CPR Certification

Summary Statement: The Model Bus Runner is the backbone in a quick and fast paced lounge/bar environment and contributes to the success of the restaurant. The Model Bus Runner will assist and support both front of house and back of house.

Primary Job Duties: Includes but is not limited to:

• Greet and welcome all guests in a professional manner.
• Maintain table cleanliness by removing finished courses and replenishing cutlery, when needed.
• Assist in the delivery of food and beverage to support Server.
• Respond to guest inquiries and requests in a timely fashion.
• Restock all required supplies and prepare venue table settings.
• Maintain a clean, sanitized and organized work area.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Previous Food & Beverage experience.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• Must be 21 years of age
• At least six months customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Primary Job Duties: – Includes but is not limited to:

• Supervise the day-to-day cleaning of all public areas.
• Perform routine inspections of lobby, restaurants, lounges, spa, executive offices, pool area, public washrooms, garden areas, pathways, corridors, perimeter of hotel, heart of the house corridors, locker rooms, staircases, nightclubs, etc.
• Responsible for conducting team updates for all team members.
• Supervise and coordinate outside services, i.e., pest control, window cleaning, as well as the trash and recycling program.
• Clean public areas in emergency situations and ensure that the proper protocol is followed in accordance with OSHA and Resorts World Las Vegas standards.
• Perform proper job functions by consistently following company rules and regulations as well as department policies and procedures.
• Demonstrate knowledge and ability to perform maintenance tasks to ensure all carpet and hard flooring are maintained on a scheduled basis conforming to departmental standards.
• Anticipate guest needs; respond promptly and acknowledge all guests.
• Report all maintenance defects and follow up with the facilities department.
• Responsible for checking team member grooming standards as specified in the department handbook.
• Inform management about any damage, theft, or loss to hotel property.
• Manage and train casino porters and utility porters.
• Inspect interior and exterior areas when supplemented by a third-party vendor.
• Provide feedback on team member performance and report disciplinary problems to Senior Public Area Manager.
• Check the schedule and sign-in sheets for daily changes and call-ins in order to effectively allocate staffing resources. Reporting and documenting tardiness and absences.
• Hand out supplies to public areas, casino, and utility porters at the beginning of each shift to ensure responsible use of inventory.
• Respond appropriately to all calls on radio and cellphones as needed.
• Monitor team member break and lunch schedules while maintaining floor coverage according to sections or assigned areas.
• Contact vendors, as necessary.
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Working knowledge of proper cleaning techniques and chemical handling requirements.
• Ability to set and achieve high standards of performance with strict deadlines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.

Preferred: 

• At least one year of leadership/management experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of Environmental Services or Public Area experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Fashion Associate is responsible for personalizing an original, slightly unconventional retail experience that is sure to surprise and delight. The Fashion Associate strives to meet and exceed sales goals while cultivating a personal and memorable experience for clientele. With a deep understanding of product knowledge, this position is the key to ensuring customer satisfaction.

Primary Job Duties: Includes but is not limited to:

• Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the product and brand.
• Create a memorable guest experience by meeting their individual needs through product knowledge.
• Discuss and give fashion advice on general trends and developments in the fashion market.
• Meet and exceed individual sales goals.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Cross-perform in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards.
• Maintain knowledge of all merchandise and products.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Assist with store recovery and stock room organization.
• Take accurate counts when needed to ensure system accuracy.
• Handle all customer issues in a friendly and helpful way, calling a member of the store operations team when needed.
• Maintain a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Proven track record in achieving sales results.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• High-end sales experience in a hospitality environment.
• Working knowledge of retail POS systems and functionality.
• Interest in Pop culture and Trend.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of one year of prior experience in fashion, high-end, or high-volume retail or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.