Primary Job Duties:  Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility. 
• Maintain up-to-date knowledge of facility products, features and amenities.
• Assist guest with spotting and education on how to properly utilize equipment.
• Ensure the fitness area remains clean and organized.
• Disinfect and clean equipment.
• Actively supervise the fitness and cardio areas.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Complete end of shift reports efficiently and correctly.
• Attend and participate in support training and staff meetings.
• Provide personal training sessions to guests with booked appointments.
• Provide stretch and recovery services to guests with booked appointments.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the fitness center at all times.
• Knowledge of fitness equipment and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Minimum Education and Experience:

• At least six months of experience in recreation, fitness and/or wellness facility or a similar or related field.
• Working knowledge of various fitness equipment.
• At least 18 years of age.

Preferred:

• Previous fitness center and/or spa experience.
• Certified personal trainer or a similar or related role.
• Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Primary Job Duties: – Includes but is not limited to:

• Greet and welcome all guests in a professional manner.
• Maintain dialogue with all cultures while upholding a warm, positive and friendly persona.
• Obtain beverage orders from guests and enter orders in point of sales system.
• Deliver food and beverages, including alcoholic options to guests.
• Ensure that all orders are accurate and delivered to each table in a timely manner.
• Collaborate with bartenders and kitchen team members to ensure accuracy of order.
• Maintain knowledge of house drinks and menu items.
• Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
• Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
• Ensure assigned areas are always clean and clutter-free. 
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Proficient bottle service knowledge (wine, champagne and high-end spirits).
• Working knowledge of Forbes standards and POS systems.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Previous experience in a Cocktail or Lounge Server position in a similar or related field.
• Previous modeling experience.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• High School Diploma
• At least six months of previous customer service experience in a similar or related field.
• At least six months of previous cash handling experience.
• At least 21 years of age.

Preferred:

• Some college or formal secondary education

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Primary Job Duties: – Includes but is not limited to: 

•    Mentor and support the team of Financial Analysts in preparation of all reports and analyses.
•    Assist with all budgeting, forecasting, reporting, and analysis efforts.
•    Collaborate with the Finance team in identifying and executing analysis opportunities.
•    Design and create departmental and property reports, analyses, and dashboards.
•    Ensure accuracy and timely completion of all ad-hoc analyses and reports, metrics, and dashboards.
•    Prepare and analyze actual financial results with appropriate comparison to historical performance.
•    Monitor and track expense budgets and communicate results to leaders.
•    Lead monthly P&L Review meetings with departmental leaders.
•    Contribute to financial management of property by providing insights and recommendations on cash flow, cost identification and allocation and risk management.
•    Adapt quickly and effectively to procedural changes and assist with other special projects.
•    Develop relationships with property leaders to ensure strong communication between FP&A teams and operating departments.
•    Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
•    Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to: 

•    Thorough understanding of systems analysis methods, principles, design, and procedural techniques used in big data analysis.
•    Working knowledge of Microsoft Office, database, analytical and financial systems.
•    Ability to work varied shifts, including nights, weekends, and holidays.
•    Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. 
•    Excellent written and verbal communication skills.
•    Excellent organization skills and attention to detail.
•    Ability to effectively communicate in English.
•    Polished appearance and demeanor.
•    Excellent customer service skills.
•    Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

•    Working knowledge of business intelligence reporting software.
•    Previous experience working in a large, luxury resort setting.

Minimum Education and Experience: 

•    At least 21 years of age.
•    Bachelor’s degree in finance, Accounting, Business, IT Analytics, or related field. 
•    Minimum of two years of analysis and/or budgeting experience. 

Certificates, Licenses, Regulations: 

•    Proof of eligibility to work in the United States
•    Ability to obtain the following: Nevada Gaming Registration

Primary Job Duties: – Includes but is not limited to:

• Provide assistance in processing and transporting of all received packages and materials.
• Ensure security and accuracy when releasing packages or facilitating deliveries.
• Clean, sanitize and services assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to the Resorts World standards.

• Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.
• Ensure all equipment and work areas are kept clean, neat, and orderly at all times.
• Extract and shampoos carpets damaged by floods in accordance with flood response procedures, when needed.
• Responsible for minor repairs such as fixing screws, changing light bulbs etc.
• Responsible for opening packages and discarding the empty boxes as needed.
• Maintain high dusting and window cleaning in all assigned rooms and public areas.
• Manage, maintain and follow all specialty equipment complying with all safety and procedural guidelines; but not limited to lifts, scrubbers (ride-on and walk-behind), burnishers, floor machines, wet/dry vacuums, spotting machine and robotics extraction, spotting of carpets, high dusting of ceiling vents, wall decorations, etc.
• Maintain and cleans all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).
• Empty and replace liners for trash receptacles in all areas.
• Maintains all escalator and elevator landing and side rail in all public areas.
• Consistent and regular attendance is an essential function of this job.
• Accountable for inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.
• Responsible for preventative maintenance of detailing all public areas such as shampoo, vacuum carpets and furniture; clean, strip, polish and wax all hard floors, wash windows, walls and ceilings, empty litter bins, ash urns constantly, service restrooms, polish brass, handrails and fixtures, clean glass doors, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
• Operate hand trucks and flatbed carts to move equipment to assigned work areas.
• Handle and dispose of biohazard material in accordance with OSHA.
• Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
• Maintain complete knowledge of and compliance with departmental policies, services, procedures.
• Empty and clean ashtrays and urns and trashcans in all public areas, including all parking garages.
• Remove spots from mirrors, doors, windows, and walls, located in assigned area.
• Report maintenance needs to the Assistant Director.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.
• Ability to communicate via a two-way radio with management and co-workers.
• Ability to operate heavy duty machines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma.
• Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Primary Job Duties: – Includes but is not limited to:         

• Provide strategic leadership and operational oversight of all Villa Services, ensuring an exceptional, highly personalized guest experience that reflects Forbes Five-Star standards and brand expectations.
• Lead, mentor, and develop Villa Service teams (Managers, Butlers, Villa Coordinators), foster a culture of anticipatory service, accountability, and continuous improvement.
• Design and implement bespoke service standards, rituals, and guest touchpoints that elevate the villa experience, ensuring consistency, creativity, and attention to detail at every stage of the guest journey.
• Oversee pre-arrival planning and in-house guest experience, ensuring all preferences, itineraries, and special requests are executed flawlessly and proactively.
• Drive service excellence through daily operations, including arrivals, departures, in-stay engagement, and post-stay follow-up, ensuring all interactions exceed guest expectations.
• Partner cross-functionally with departments including Front Office, Housekeeping, Food & Beverage, Culinary, Casino/VIP Services, and Engineering to ensure seamless execution of all villa-related services and experiences.
• Establish and enforce Standard Operating Procedures (SOPs), ensuring compliance with brand standards, operational policies, and regulatory requirements.
• Demonstrate strong business acumen through regular review and analysis of financial statements, including revenue performance, labor costs, and departmental expenses, ensuring alignment with budget and forecast goals.
• Drive profitability by identifying opportunities to increase revenue, optimize pricing strategies, and enhance villa product offerings, while maintaining a luxury guest experience.
• Actively manage and control expenses, ensuring cost effectiveness across all areas of the operation without compromising service standards.
• Develop and execute strategies to improve EBITDA by balancing revenue growth, labor efficiency, and expense management, while continuously seeking operational improvements.
• Oversee labor models, scheduling, and productivity standards to ensure optimal staffing levels that align with business demand and financial targets.
• Identify inefficiencies and implement process improvements that streamline operations, reduce waste, and enhance overall departmental performance.
• Oversee staffing levels, scheduling, recruitment, and retention strategies to ensure optimal coverage and a high-performing, engaged team.
• Conduct regular training, coaching, and performance evaluations, with a strong emphasis on luxury service delivery, emotional intelligence, and product knowledge.
• Maintain a strong presence in the operation, engaging directly with VIP and high-profile guests to build relationships, resolve concerns, and ensure memorable experiences.
• Collaborate with Sales, Marketing, and VIP/Casino teams to support villa positioning, promotions, and high-value guest acquisition strategies.
• Ensure all villa spaces, amenities, and service environments are maintained to the highest standards of cleanliness, presentation, and functionality.
• Always maintains the highest level of confidentiality and discretion.
• Develop and provide staff advancement for promotional opportunities.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:   

• Bachelor’s degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.
• A minimum of seven (7) years in a similar position, or five (5) years of holding progressive management positions within hotel operations of a large luxury resort.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Ability to work varied shifts, including weekends and holidays.
• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Experience managing a workforce of 50 – 100 employees.
• Strong strategic planning, project management skills and superior decision-making while managing multiple priorities.
• Strong financial background with experience in managing yearly budget in excess of five (5) million dollars.
• Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Ability to utilize guest service satisfaction performance metrics from SALT Surveys, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Forbes Travel Guide trained to perform elevated service.
• Technical knowledge and experience with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS, Agilysys, Micros.
• Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• Bilingual.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:    

• At least 21 years of age.
• Bachelor’s degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.

Certificates, Licenses, Regulations:        

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • TAM Card
  • Gaming Registration Card
  • Food Handlers Card

Primary Job Duties: – Includes but is not limited to:

• The Facilities Maintenance Painter performs skilled technical duties involving repair, maintenance, refinishing and painting of assigned duties.
• Drywall prep, taping & finishing (up to level 5), including application of associated primers.
• Application of paint finishes, hand brush, rolled and machine spray applications.
• Prep and installation of wallcoverings, vinyl and customs including patching and full drop.
• Millwork prep, primers, stains, and topcoat finishes including touch up as assigned.
• Knowledge of paint coatings, including sheens, additives, and quality.
• The individual for this position under the direction and leadership of the Facilities Maintenance organization will work towards attaining maintenance goals and company objectives.
• The role of Facilities Maintenance Painter also entails estimating, scheduling, planning, and conducting preventive and corrective paint / finish maintenance job duties under the recommendations of the Facilities organization.
• Troubleshooting and overseeing abnormalities to aid smooth operations in a timely manner.
• Engage in trade work in specific areas or in specialized skills involving multiple trades.
• Multiple tasks in this sense may include repair, maintenance, alteration, installation, fabrication, construction, and creation of facility units which require utilization of skills in problem solving, teamwork, communication, giving attention to detail and abiding by safety guidelines.
• Proven knowledge of safe operation of all tools and equipment related to painting.

Qualifications: – Includes but is not limited to:

• Excellent interpersonal, oral, and written communication skills, with focus on clearly communicating technical concepts.
• Exceptional service and recovery ability working with internal and external guests.
• Mastery of interpretation of documents involving maintenance instructions, sketches, plans blueprints, procedure manual and safety rules.
• Ability to handle all situations professionally and excellent interpersonal skills to deal effectively with all levels of the organization.
• Ability to work in a fast-paced, busy, and somewhat stressful environment; maintain physical stamina and proper mental attitude and ability to operate effectively while working under pressure and meeting deadlines.
• Excellent manual dexterity and problem-solving skills.
• Ability to work both independently and within the Team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Relevant technical training, licenses, and/or certificate.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Preferred: 

• Bachelor's degree in general education or 3-4 years progressive experience.
• Painter’s card.
• Knowledge of commercial tinting machines a plus.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of two years of experience in a similar resort setting.
• Minimum of three years of experience as a painter or similar trade.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• OSHA 10
• Ability to obtain the following:
  • Nevada Driver's License 

Primary Job Duties: Includes but is not limited to:

• This individual will partner with Sales Leadership to understand multi-year financial and operational objectives and to build a strategic prospecting plan. Activities will include, but are not limited to:
• Developing and cultivating key third-party relationships with a strong propensity to place business within our identified target segments and event types
• Initiate and schedule recurring educational sessions with key account managers
• Curating customized FAM/Site Visit experiences for new prospects to accelerate conversion and strengthen buyer confidence
• Participating in select, high-value out-of-market events to build new relationships and deepen existing ones
• Maintaining engagement with the preferred customer base through structured touchpoints (social media engagement, check-ins, account reviews, and ongoing follow-up)
• Generating new, organic leads independently as a Resorts World representative, while also supporting the broader Sales Team’s pipeline development and account growth
• Meet and exceed revenue quotas and goals established by Leadership
• Proactively solicit new customers that meet the business profile through prospecting skills to drive incremental revenues and secure future agreements
• Understand contract clauses and negotiate proper business terms to drive property revenues and minimize risk
• Utilize negotiation skills to position both Parties in a fair and mutually beneficial commitment
• Partner with internal stakeholders and other departments outside of Sales Department to support customer needs and drive positive results for the group, increasing loyalty
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• At least seven (7) years of previous Hotel/Resort Convention Sales experience
• At least five (5) years of previous management/leadership within the Hospitality field
• Track record of strong selling and closing skills
• Strong Customer Relations & Communication skills
• Critical thinking skills, solution oriented
• Ability to successfully mentor other team members.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Bachelor’s degree preferred.
• Working knowledge of Delphi and Opera.
• Previous experience working in a large group business complex, luxury resort
• Previous experience in a Business Development Role
• Knowledge of property operations

Minimum Education and Experience:

• At 21 years of age
• High School Diploma or equivalent.
• Minimum five years of experience in hotel or convention sales
• Minimum three years of previous management/leadership in the hospitality industry

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Obtain all required Licenses & Certifications

Primary Job Duties: – Includes but is not limited to:                      

• Quickly and efficiently retrieve all materials needed for the setup of special events.
• Display proper care, movement and storage of all equipment such as tables, chairs and catering equipment (rolling tables).
• Assist with inventory control of catering equipment and furniture.
• Provide prompt, courteous service to banquet members and guests while maintaining a friendly and pleasant atmosphere.
• Maintain safe sanitary conditions in all banquet service areas and for all banquet services equipment.
• Safely drive and maintain vehicles used for transporting event materials.
• Demonstrate full knowledge of banquet areas and keep banquet service areas properly stocked.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.
• Ensure all venues are well-maintained and cleaned prior to and after an event.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to work varied shifts, including nights, weekends and holidays.

• Ability to effectively communicate in English.
• Polished appearance and demeanor
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• High School diploma, experience 1-3 years in field or equivalent.
• At least 18 years of age.
• At least six months of previous experience as a banquet porter in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States

Primary Job Duties: – Includes but is not limited to:

• Prepare and serve alcoholic and non-alcoholic drinks in accordance with property recipes.
• Provide food and beverage service to all guests while seated at the bar.
• Review identification of customers to verify they are of legal drinking age.
• Process customer payments utilizing company POS system.
• Peel, slice and pit fruit safely for garnishing drinks.
• Manage the aesthetic of the bar top.
• Ensure cleanliness of bar equipment and working areas.
• Monitor inventory and restock bar inventory.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and perform model/presenter tasks.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: – Includes but is not limited to:

• Strong knowledge of standard drink recipes and use of bar equipment.
• Proficient knowledge of spirits, wine and beer.
• Ability to multitask calmly and effectively in a busy environment
• Working knowledge of POS systems and item entry.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.

Minimum Education and Experience:

• At least one year of previous experience as a Bartender or Mixologist in a similar or related field.
• Must be 21 years of age

Preferred:

• At least two years of previous bartending experience in an upscale/fine dining restaurant or casino.
• Sommeliers Certification or similar professional beverage certifications.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses: non-gaming card, Food Handler, Alcohol Awareness

Primary Job Duties: – Includes, but is not limited to:

• Work closely with the Chief Information Security Office to design comprehensive security architecture tailored to the organization’s needs. This includes developing frameworks and solutions for both current and future security threats.
• Conduct comprehensive risk assessments and penetration testing to identify vulnerabilities in existing infrastructure and applications.
• Evaluate, recommend, and implement security technologies and tools for the organization
• Oversee the management of user access to systems and data to foster a culture of Never trust, always verify
• Assist with creating and enforcing security policies, standards, & procedures to ensure compliance with Industry regulations and best practices.
• Respond immediately to cyber incidents, conducting thorough analysis to understand the impact and prevent future events.
• Work closely with the Information Technology Dept along with the stakeholders to ensure IT Security measures are integrated into all aspects of the infrastructure and organization.
• Stimulate a cybersecurity conscious culture throughout the organization to bring awareness and training to the forefront.
• Other duties as assigned

Required:

• Bachelor’s degree in computer science, Cybersecurity, information Technology, or related field.
• At least 5-10 years’ experience in IT or Cybersecurity role as an analyst, pen tester, or engineer
• Professional Certification is highly valued and recommended
• A deep understanding of IT Infrastructure, network security, and cybersecurity principles
• Experience with Security Information and Event Management (SIEM) Tools
• Knowledge of Endpoint Protection Tools and Intrusion detection/prevention software
• Ability to implement, configure, and Project Management Security Technology tools
• Ability to analyze and interpret complex cybersecurity threats and mitigation strategies
• An understanding of Cybersecurity frameworks, i.e., NIST and CIS Controls
• Knowledge of regulatory entities, i.e., PCI-DSS and NGCB MICS – ITv.9
• Ability to effectively communicate in English
• Ability to prioritize tasks and work in a fast-paced environment; maintain proper mental attitude and ability to operate effectively while working under pressure and meeting deadlines
• Excellent organizational skills and attention to detail
• Interpersonal, oral, and written communication skills, with focus on clearly communicating technical concepts
• Ability to work both independently and within the team
• Professional appearance and demeanor
• Ability to work varied shifts, including nights, weekends and holidays

Preferred: 

• Master’s or additional bachelor’s degree in related fields
• CISA and/or other industry recognized certifications
• Experience interfacing with regulatory entities
• Project management experience
• Previous experience working in a large, luxury resort setting
• Experience opening a large integrated resort