Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes, but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain: Nevada Gaming Registration

Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.

Primary Job Duties: Includes but is not limited to:

• Responsible for the appearance of all hotel tower carpet in hallways and guest rooms, upholstery, drapes and tile and flooring in bathroom areas.
• Maintain and clean guest hallways and back of house areas when needed including vacuuming, mopping, cleaning walls/baseboards, vents, ash urns and vending areas.
• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
• Assist with moving furniture, high dusting of guest rooms and pull/general rooms.
• Assist in the transportation of linen with provided tug cart in a safe manner and helping with loading/unloading of linen.
• Responsible for bio-hazardous clean up.
• Exercise care in the use of correct distribution of cleaning chemicals for designated surfaces in accordance with OSHA regulations and management requirements.
• Ensure all Guest Room Attendant (GRA)/House person/Utility chemical bottles have correct labels at all times.
• Assist with receiving and delivery of all supplies/linen as needed for housekeeping.
• Obtain and maintain position-specific licensing.• Use the IPOD device or Radio to communicate with management at work.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training Academy Certification.
• Ability to work varied shifts, including nights, weekends, and holidays. • Ability to effectively communicate in English.• Polished appearance and demeanor.• Excellent customer service skills.• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
• Previous experience working in a large, luxury resort setting.
• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• 1 + years working as a Utility House Person or equivalent/At least one year of previous experience in housekeeping or general cleaning experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

• Clean and maintain productivity credits per day as assigned.

• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

• Detail and deep clean rooms as instructed.

• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

• Assist in picking up extra credits when requested.

• Maintain supply cart in a neat orderly manner.

• Restock supply cart as needed throughout shift.

• Manage master key operation daily throughout assigned shift.

• Adhere to company and department rules, regulations, policies and procedures.

• Assist coworkers within housekeeping department as needed.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.

• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

• Working knowledge of basic computers, including handheld devices and radios.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Ability to effectively communicate in English.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

• Previous experience working in a large, luxury resort setting.

• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.

• High School Diploma or equivalent.

• 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Cook will be responsible for supporting kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure the preparation and quality of food are to outlet standards.

Primary Job Duties: Includes but is not limited to:

• Preparation of food according to restaurant recipes and/or guests’ request(s).
• Assist multiple stations with food prep, cooking and plating (e.g. Sauté, Fry/Steam, Garde Manger, wok etc.…), when needed.
• Maintain the highest level of food presentation and quality.
• Adhere to all SNHD health code regulations and standards.
• Maintain food and supply inventory and notify management of restocking requirements.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Compatible knife skills.
• Ability to translate recipes into dishes.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Previous experience in international Asian cooking.

Minimum Education and Experience:

• At least one year of cooking experience in a full service, fine dining restaurants or similar environment.
• At least 21 years of age.

Preferred:

• Degree in Culinary Arts or a related field or training.
• Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses: Food Handler Card

Summary Statement: The Fountain Worker will be responsible for setting the stage for the guest experience with a welcoming smile and exceptional service. The role will provide the highest quality of Food and Beverage service in a high volume, fast-paced environment.

Primary Job Duties: Includes but is not limited to:

• Process customer orders and payments utilizing company POS system.
• Stock products as needed.
• Package order as per guest's preference with essential condiments.
• Maintain a clean, sanitized and organized work area.
• Obtain and maintain position-specific licensing.
• Ability to work varying shifts including but not limited to Morning, Swing and Graveyard shifts.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• At least six months of high-volume counter or fast food experience in a similar or related field.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous experience working in a similar position within a hospitality establishment.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• Must be 21 years of age
• At least six months of high-volume counter or fast-food experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses:
• Alcohol Awareness Card
• Non-Gaming Card
• Food Handler Card

Summary Statement: The Cook at Famous Foods will be responsible for supporting the outlet kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure the preparation and quality of food are to outlet standards.

Primary Job Duties: Includes but is not limited to:

• Preparation of food according to restaurant recipes and/or guests’ request(s).
• Assist multiple stations with food prep, cooking and plating (e.g. broiler, sauté, fryer, garde manger, etc.…), when needed.
• Maintain the highest level of food presentation and quality.
• Ensure sanitation procedures and organization of work area(s).
• Adhere to all health code regulations and standards.
• Maintain food and supply inventory and notify management of restocking requirements.
• Attend and participate in daily briefings or pre-shifts.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to translate recipes into dishes.
• Compatible knife skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least one year of cooking experience in a full-service restaurants or similar environment.

Preferred:

• Degree in Culinary Arts or a related field or training.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• At least 18 years of age.
• Position required licenses: Food Handler card

Summary Statement:   The Restaurant Manager, Junior's is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant. 

Primary Job Duties: Includes but is not limited to: 

• Administer all aspects of personnel to restaurant team members.
• Interact with customers and guests to receive feedback on their service.
• Provide ongoing education to team members on industry trends and service etiquettes.
• Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
• Increase restaurant revenue through marketing strategies, networking and team member engagement.
• Maintain inventory levels for food, supplies and equipment.
• Manage budgeted revenue, cost of sales (COS), labor, supplies and operating cash flow (OCF).
• Audit monthly profit and loss statement and act on all variances.
• Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.
• Assist with restaurant opening and closing responsibilities, when needed.
• Escalate critical issues to General Manager or Director of Restaurants.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Proficient in restaurant financial management.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain  maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends and holidays.

 
Preferred: 

• Working knowledge of general restaurant operations.
• Working knowledge of restaurant management software system(s).
• Previous experience working in a large, luxury resort setting.

 
Minimum Education and Experience: 

• At least five years of experience working in a Restaurant in a similar or related environment.
• At least three years of Restaurant management experience in a similar or related environment.

Certificates, Licenses, Regulations: 

• Proof of eligibility to work in the United States.
• At least 21 years of age.
• Position required licenses:
• Alcohol Awareness Card
• Food Handler Card
• Non-Gaming Card