Summary Statement:

The Food and Beverage Specialist II play a key role in supporting the Food & Beverage department by providing advanced administrative and operational assistance to its executive team. This position is responsible for managing day-to-day office functions,...

Summary Statement:

The Food and Beverage Specialist II play a key role in supporting the Food & Beverage department by providing advanced administrative and operational assistance to its executive team. This position is responsible for managing day-to-day office functions, coordinating departmental activities, and ensuring smooth execution of F&B operations across the division.

Primary Job Duties: – Includes but is not limited to:

• Assist with managing executive schedules and act as a liaison for the executive team.
• Able to keep confidential information confidential.
• Plan, organize and implement events, such as meetings, business luncheons, or client dinners.
• Answer phone inquiries, direct calls to the proper parties, and provide basic company information.
• Transcribe memos, meeting minutes and department documents.
• Complete travel arrangements and accommodations, as needed.
• Conduct research, prepare statistical reports, enter data into the system, run reports, and manage information requests.
• Perform clerical duties, such as preparing correspondence, greeting visitors, arranging conference calls, scheduling meetings, set-up travel arrangements, and take notes at meetings.
• Assist with guest concerns and report issues to management in a timely fashion.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Microsoft Office, including Excel & PPT.
• Menu editing, utilizing Adobe Pro.
• Knowledge of systems such as Birchstreet, Certify, HotSos, Kronos and restaurant POS platforms.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• High School Diploma or Technical school graduate
• At least one year of administrative/coordinator experience.
• At least 21 years of age.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Group Hotel Sales Manager will be responsible for developing and contracting mid-size Group and Convention business across all brands on the Resorts World campus in Las Vegas. This position will be expected to cultivate new relationships and manage existing property relationships with...

Summary Statement:

The Group Hotel Sales Manager will be responsible for developing and contracting mid-size Group and Convention business across all brands on the Resorts World campus in Las Vegas. This position will be expected to cultivate new relationships and manage existing property relationships with current and prospective customers. The Manager will foster internal relationships throughout the property to ensure and maintain open communication to assure the proper delivery of the customer’s expectation. This role will support in achieving the company’s financial goals, partnering with businesses of shared values and provide experiences that develop long term brand loyalty.

Primary Job Duties: – Includes, but is not limited to:

• Solicit FIT bookings via approved travel agencies.
• Provide sales, services and coordination of travel agent events with Hotel, Catering, Casino and other related departments to facilitate needs and prevent conflicts in scheduling.
• Conduct and escorts site inspections.
• Host prospective clients visiting the hotel, to include customer such as entertainment such as dining in hotel, restaurants and accompanying to shows.
• Formulate GDS advertising plan on a quarterly basis to ensure proper messaging.
• Develop and institutes strategies to ensure the capture of a significant amount of travel agent bookings into Las Vegas.
• Create awareness and actively sells and solicits all goods and services through attendance at trade shows and other industry functions.
• Meet or exceeds room revenue and food and beverage quotas with small group bookings.
• Develop marketing suggestions to maximize occupancy and average rate during low seasonal periods.
• Provide ongoing evaluation and account analysis on a monthly basis while tracking top producing agencies.
• Maintain thorough knowledge of competitor’s products and pricing.
• Travel as required by Department Head.
• Work with Corporate Advertising on development and content for travel agent newsletter, education program and agent incentives.
• Cooperate with others in matters of mutual concern and interacts with all departments to ensure consistency on all projects.
• Develop and maintains a travel agent database to send promotional information via email and direct mail.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned

Qualifications:

• Strong selling and closing skills.
• Strong Customer Relations Communication skills.
• Critical thinking skills, solution oriented.
• Ability to successfully mentor other team members.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Bachelor’s degree preferred.
• Working knowledge of Delphi and Opera.
• Knowledge of property operations.
• Previous experience working in a meeting and convention Hotel Sales environment.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum two (2) years of experience in a luxury hotel or convention sales.
• Minimum three (3) years of previous experience in the hospitality industry

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain position required licenses.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment, but can include business travel.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

A Group Ambassador will oversee and manage all aspects related to the Hotel MICE reservation experience from the Group’s Cut-off Date until departure, acting as the main point of contact for Group Meeting Planners while they are on property. They must be extremely organized and able to...

Summary Statement:

A Group Ambassador will oversee and manage all aspects related to the Hotel MICE reservation experience from the Group’s Cut-off Date until departure, acting as the main point of contact for Group Meeting Planners while they are on property. They must be extremely organized and able to manage and prioritize multiple tasks throughout the Group’s journey. The Ambassador has the ability to recognize the smallest details to enhance an individual or Group’s stay and possesses the foresight to guide the Group in decisions that align with their Event goals and Hotel procedures, positioning both parties for success. Group Ambassadors work directly with Event Planning Companies, third parties, and Meeting Planners to ensure Hotel reservations are accurately set up and to prepare for an excellent Group arrival experience. They consistently collaborate with the Property’s Group Reservations Team, Front Services Team, VIP Team, Front Desk Team, Sales Team, and Convention Services Team, acting as a liaison as needed, especially during the Group’s stay. Group Ambassadors must understand the Group’s expectations for an arrival experience, the logistics required to execute those expectations, and the internal communication plan for proper alignment with the on-property team. They must also maintain expenses within the allocated budget and ensure that the event is conducted smoothly.

Primary Job Duties: – Includes but is not limited to:

• Ensure the group/convention Meeting Planners’ needs are addressed promptly, in a warm and friendly manner, for the duration of the event to assure the attendee experience exceeds expectations.
• Obtain or confirm all group VIP arrival details, including but not limited to arrival day/time, transportation method (if internal, arrange 10-outs), meet and greets, suite type, billing method, additional guests, placement of amenities, special requests, etc., to properly prepare for the guests' arrival experience and stay.
• Support all housing-related contractual obligations, including but not limited to room block/rates, rooming concessions, and attrition.
• Manage and execute group VIP arrivals, including Pre-Key reservations, limo transfers, amenities, and other agreed-upon amenities provided to groups.
• Maintain a satisfactory individual performance score that will contribute to achieving the overall departmental performance goal. Responsible for any necessary inter-departmental communication between Sales, Revenue, Catering, and Hotel Operations to ensure proper management/facilitation of the contracted terms and any additional agreed-upon concessions and services.
• Address, with urgency, any internal/external challenges to mitigate any client/attendee impact.
• Responsible for coordinating all arrival and departure logistics and communicating client expectations to the Front Office, Guest Services, Housekeeping, Concierge, and VIP teams.
• Responsible for supporting daily in-house client communication and confirming the Hotel’s delivery of all daily in-house reports.
• Build strong relationships with new and repeat clients that create a lasting impression, help drive loyalty and encourage repeat business.
• Responsible for maintaining CRM Opportunity profiles (hits/misses and history notes) for each unique event, thereby centralizing event data for future reference.
• Effectively manage and communicate group block inventory dynamics in partnership with Sales and Revenue to maximize potential yield for group room night revenue. Leverage and promote Passkey as a tool to optimize room block management and generate incremental revenue.
• Effectively communicate and facilitate all group arrival and departure expectations by coordinating services that include, but are not limited to, porterage, satellite check-in, pre-keys, meet and greets, VIP amenities, and transportation.
• Plan for potential scenarios that could impact the integrity of the event. Maintain a working knowledge of the complex needs of a wide variety of events.
• Demonstrate effective communication skills and problem-solving abilities. Assess client needs accurately. Exhibit flexibility and the ability to work under pressure.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:  

• Effectively communicate in English, both in written and oral forms.
• Working knowledge of automated sales/catering systems.
• Complete working knowledge of Amadeus/Delphi and the ability to effectively put function space on hold.
• Extensive knowledge of meeting room capacities, banquet set-up, and other pertinent details.
• Ability to train and motivate multiple levels of associates and managers, helping the entire organization meet and exceed sales targets.
• Must possess computer skills, including but not limited to Microsoft programs (Word, Excel, Outlook).
• Basic math skills required.
• Detail-oriented and good at multi-tasking.
• Ability to work in a fast-paced, busy environment.
• Good collaboration skills to work effectively with all departments.
• Interpersonal skills to effectively communicate with all business contacts.
• Professional appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• Associate's degree or an equivalent amount of time in relevant work experience.
• Minimum of two years of experience in Hotel Sales, Hotel Operations, Convention Services or Special Events experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a call center office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• The noise level in the work environment is usually moderate.
• Constant contact with executives, department management, applicants, employees, and guests is necessary.
•  Prolonged sitting and mobility.
•  Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers, and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Summary Statement:

The VIP Host position markets the nightclub, restaurant, lounge and other services to guests while focusing on the development of a personal clientele list. The ideal candidate assists guests with special requests all while maintaining customer relationships and adhering to Resorts...

Summary Statement:

The VIP Host position markets the nightclub, restaurant, lounge and other services to guests while focusing on the development of a personal clientele list. The ideal candidate assists guests with special requests all while maintaining customer relationships and adhering to Resorts World Las Vegas Service Standards. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.

Primary Job Duties: – Includes but is not limited to:

• Deliver a daily/nightly guest list of a preferred clientele on specified days. Book weekly industry groups on specified days. Follow and execute weekly host schedule and visitation rosters day/night.

• Interact, entertain and provide guests with information in a professional, cordial and exemplary manner while recognizing and cultivating regulars. Respond to all guest inquires and requests.
• Drive business through booking reservations, focus on and own casino marketing departments including table, slot, and international marketing.
• Execute weekly goals (guest list, table requirements, and marketing plan).
• Ensure guests are aware of events and supports the execution of them.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks. Pose for pictures as requested by management; appear in uniform or designated (logo) apparel for promotional/charitable activities at or away from venue.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Maintain social platforms as indicated by management. Post events, communications and participate in marketing campaigns via social media.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Employ with safe alcohol service, sanitation and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.

• Ability to work varied shifts, including nights, weekends and holidays.

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous experience working in a day club or nightclub.
• Working knowledge of table reservations software.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• High school diploma or equivalent
• At least one year of previous experience as a VIP host and/or Promoter in a similar or related field.
• At least 21 years of age.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States

• Gaming registration
• Alcohol Awareness License

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work will be performed indoors and outdoors split between an office and day/nightclub. May require some travel
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Beverage Supervisor is responsible for assisting the Manager in managing the daily operations of the Beverage department. This position will ensure that all Team Members provide the highest quality of service and exceed guest expectations.

Primary Job...

Summary Statement:

The Beverage Supervisor is responsible for assisting the Manager in managing the daily operations of the Beverage department. This position will ensure that all Team Members provide the highest quality of service and exceed guest expectations.

Primary Job Duties: – Includes but is not limited to:

• Supervise, manage and monitor performance and provide leadership to the Team Members within the Beverage department.
• Maintain administrative functions such as scheduling, time and attendance records, and staffing levels.
• Operate the Beverage department efficiently within pre-established cost controls.
• Ensure the department is in accordance with Health Department standards.
• Support all areas of the Beverage department by ensuring beer, wine and spirits are stocked and properly inventoried.
• Ensure customer satisfaction through application of Resorts World service standards.
• Resolve guest issues courteously and promptly.
• Ensure team members obtain and maintain position-specific licensing.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• At least 6 months of previous experience in a restaurant, bar, lounge or similar field.
• Proficient knowledge of various beverages, cigars, and how to effectively control costs.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Professional appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully mentor a team.

Preferred: 

• Prior experience in a leadership or management position.
• Prior experience managing a workforce of over 100 team members.
• Previous experience with Forbes Industry Standards
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• High School Diploma
• At least 6 months of previous experience in a restaurant, bar, lounge or similar field.
• At least 21 years of age.

Preferred:

• Some college or formal secondary education

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Typical office/restaurant environment.  
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 25 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.