Summary Statement:  It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to: 

•    Provide assistance in processing and transporting of all received packages and materials.
•    Ensure security and accuracy when releasing packages or facilitating deliveries.
•    Clean, sanitize and services assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to the Resorts World standards.
•    Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.
•    Ensure all equipment and work areas are kept clean, neat, and orderly at all times.
•    Extract and shampoos carpets damaged by floods in accordance with flood response procedures, when needed.
•    Responsible for minor repairs such as fixing screws, changing light bulbs etc. 
•    Responsible for opening packages and discarding the empty boxes as needed.
•    Maintain high dusting and window cleaning in all assigned rooms and public areas.
•    Manage, maintain and follow all specialty equipment complying with all safety and procedural guidelines; but not limited to lifts, scrubbers (ride-on and walk-behind), burnishers, floor machines, wet/dry vacuums, spotting machine and robotics extraction, spotting of carpets, high dusting of ceiling vents, wall decorations, etc. 
•    Maintain and cleans all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).
•    Empty and replace liners for trash receptacles in all areas.
•    Maintains all escalator and elevator landing and side rail in all public areas.
•    Consistent and regular attendance is an essential function of this job.
•    Accountable for inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.
•    Responsible for preventative maintenance of detailing all public areas such as shampoo, vacuum carpets and furniture; clean, strip, polish and wax all hard floors, wash windows, walls and ceilings, empty litter bins, ash urns constantly, service restrooms, polish brass, handrails and fixtures, clean glass doors, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis. 
•    Operate hand trucks and flatbed carts to move equipment to assigned work areas.
•    Handle and dispose of biohazard material in accordance with OSHA.
•    Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
•    Maintain complete knowledge of and compliance with departmental policies, services, procedures.
•    Empty and clean ashtrays and urns and trashcans in all public areas, including all parking garages.
•    Remove spots from mirrors, doors, windows, and walls, located in assigned area.
•    Report maintenance needs to the Assistant Director.
•    Other duties as assigned.

Qualifications: Includes but is not limited to: 

•    Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.
•    Ability to communicate via a two-way radio with management and co-workers.
•    Ability to operate heavy duty machines.
•    Ability to work varied shifts, including nights, weekends, and holidays.
•    Ability to effectively communicate in English. 
•    Polished appearance and demeanor.
•    Excellent customer service skills.
•    Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. 

Preferred: 

•    Previous experience working in a large, luxury resort setting.

Minimum Education and Experience: 

•    At least 21 years of age. 
•    High School Diploma.
•    Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field. 

Certificates, Licenses, Regulations: 

•    Proof of eligibility to work in the United States.

Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: It is the primary responsibility of the Casino Porter to maintain the highest standards to ensure the quality and cleanliness in the casino, public areas, offices and other required areas.

Primary Job Duties: – Includes but is not limited to:

• Clean and dust slot machines, remove papers, glasses, debris and discard all empty bottles. 
• Change booths and banks in assigned areas. 
• Keep the assigned area(s) maintained and remove all trash. 
• Replace missing ashtrays; wipe and clean all ashtrays and trash cans. 
• Maintain all equipment; properly clean and remove scuffmarks. 
• Clean all bathrooms in assigned area(s). 
• Clean and maintain Theatre dressing rooms and supports areas. 
• Clean and maintain all back-of-house/employee areas including but not limited to: restrooms, lounges and break areas, offices, hallways and TDR Employee dining area. 
• Report emergencies and maintenance needs to Supervisor. 
• Clean-up biohazard area(s) in a timely manner. 
• Obtain and maintain position-specific licensing.  
• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc. 
• Other duties as assigned. 

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.

Minimum Education and Experience:

• At least six months of experience in environmental services (EVS), public area (PAD) or a similar or related field.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. 
• At least 21 years of age.

Preferred:

• Previous experience working in a large, luxury resort setting

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: The Cook, Extra Board will be responsible for supporting the outlet kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure the preparation and quality of food are to outlet standards.

Primary Job Duties: – Includes but is not limited to:

• Preparation of food according to restaurant recipes and/or guests’ request(s).
• Assist multiple stations with food prep, cooking and plating (e.g. broiler, sauté, fryer, garde manger, etc.…), when needed.
• Maintain the highest level of food presentation and quality.
• Ensure sanitation procedures and organization of work area(s).
• Adhere to all health code regulations and standards.
• Maintain food and supply inventory and notify management of restocking requirements.
• Attend and participate in daily briefings or pre-shifts.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.
• Perform other job-related duties as requested

Qualifications: – Includes but is not limited to:

• Ability to translate recipes into dishes.
• Compatible knife skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least one year of cooking experience in a full-service restaurants or similar environment.
• At least 18 years of age

Preferred:

• Degree in Culinary Arts or a related field or training. 

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
• Food Handling Card

Summary Statement: Pool Cabana Attendant are responsible for welcoming guests to RWLV Pool, responding to all rental guest requests, booking reservations, seating guest in assigned rentals i.e., cabanas, daybeds, reserve seating, etc., assisting guests with any reservations and/or requests guests require. This role will also be responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: – Includes but is not limited to:

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Responsible for ensuring guest inquiries via phone calls, emails and in-person are responded to in a timely and professional manner.
• Coordinate daily cabana booking arrangements.
• Obtain and maintain position-specific licensing.
• Communicate all safety and repair needs to the appropriate department or member of management.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Forbes or AAA knowledge.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School diploma or equivalent.
• Minimum of six months’ customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

• Clean and maintain productivity credits per day as assigned.

• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

• Detail and deep clean rooms as instructed.

• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

• Assist in picking up extra credits when requested.

• Maintain supply cart in a neat orderly manner.

• Restock supply cart as needed throughout shift.

• Manage master key operation daily throughout assigned shift.

• Adhere to company and department rules, regulations, policies and procedures.

• Assist coworkers within housekeeping department as needed.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.

• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

• Working knowledge of basic computers, including handheld devices and radios.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Ability to effectively communicate in English.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

• Previous experience working in a large, luxury resort setting.

• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.

• High School Diploma or equivalent.

• 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

• Cultivate and identify patrons with incremental spend throughout the resort.

• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.

• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.

• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Fluent in English and Mandarin/Cantonese
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Strong existing following of mass premium and high-end patrons.
• Resort Marketing or premium customer hosting experience.
• Previous experience working in a large luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.
• Minimum five years of casino marketing experience in a large luxury property setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
• Nevada Gaming Registration

• Work is typically performed in a luxury property environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  •  Nevada Gaming Registration