Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: The Cook, Extra Board will be responsible for supporting the outlet kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure the preparation and quality of food are to outlet standards.

Primary Job Duties: – Includes but is not limited to:

• Preparation of food according to restaurant recipes and/or guests’ request(s).
• Assist multiple stations with food prep, cooking and plating (e.g. broiler, sauté, fryer, garde manger, etc.…), when needed.
• Maintain the highest level of food presentation and quality.
• Ensure sanitation procedures and organization of work area(s).
• Adhere to all health code regulations and standards.
• Maintain food and supply inventory and notify management of restocking requirements.
• Attend and participate in daily briefings or pre-shifts.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.
• Perform other job-related duties as requested

Qualifications: – Includes but is not limited to:

• Ability to translate recipes into dishes.
• Compatible knife skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least one year of cooking experience in a full-service restaurants or similar environment.
• At least 18 years of age

Preferred:

• Degree in Culinary Arts or a related field or training. 

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
• Food Handling Card

Summary Statement: Pool Cabana Attendant are responsible for welcoming guests to RWLV Pool, responding to all rental guest requests, booking reservations, seating guest in assigned rentals i.e., cabanas, daybeds, reserve seating, etc., assisting guests with any reservations and/or requests guests require. This role will also be responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: – Includes but is not limited to:

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Responsible for ensuring guest inquiries via phone calls, emails and in-person are responded to in a timely and professional manner.
• Coordinate daily cabana booking arrangements.
• Obtain and maintain position-specific licensing.
• Communicate all safety and repair needs to the appropriate department or member of management.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Forbes or AAA knowledge.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School diploma or equivalent.
• Minimum of six months’ customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

• Clean and maintain productivity credits per day as assigned.

• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

• Detail and deep clean rooms as instructed.

• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

• Assist in picking up extra credits when requested.

• Maintain supply cart in a neat orderly manner.

• Restock supply cart as needed throughout shift.

• Manage master key operation daily throughout assigned shift.

• Adhere to company and department rules, regulations, policies and procedures.

• Assist coworkers within housekeeping department as needed.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.

• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

• Working knowledge of basic computers, including handheld devices and radios.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Ability to effectively communicate in English.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

• Previous experience working in a large, luxury resort setting.

• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.

• High School Diploma or equivalent.

• 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Apprentice Bartender is responsible for servicing the guests in a courteous and professional manner, while assisting bartenders throughout the course of business. This role ensures bar areas are always cleaned, organized, and properly stocked with prepped ingredients.

Primary Job Duties: Includes but is not limited to:

• Greet and welcome all guests in a professional manner.
• Maintain the cleanliness and appearance of the bar area.
• Ensure the bar is properly stocked with supplies necessary for service.
• Replenish ice coolers, garnish trays, straws, and napkins holders.
• Ensure bar equipment and supplies are clean and in working order.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Perform all opening and closing duties based upon shift assignment.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Basic understanding of bartender work and/or drink preparation.

Minimum Education and Experience:

• Must be 21 years of age.
• High School Diploma or equivalent.
• At least six months experience working in a similar bar or restaurant setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
• Food Handler Card
• Alcohol Awareness Card
• Non-Gaming Card

Summary Statement: The Race and Sports Book Director is responsible for providing direction and leadership of the Race and Sports Book. This position manages all Writers, Supervisors and Trade Team of the Race and Sports Book. The Race and Sports Book Director is responsible for risk management, operational oversight of the Race and Sports Book, and adherence policies and procedures in compliance with gaming regulations.

Primary Job Duties: Includes but is not limited to:

• Provides input into and executes strategic plan consistent with the strategic vision.
• Oversee the Race Sportsbook staff of Trade Team members, Race Sports Supervisors, and Ticket Writers.
• Manage the risk of the Race Sports book, collaborating with the Trade Team to ensure lines are accurate and limit exposure.
• Assume all responsibilities of the Race and Sports area, ensuring all policies, procedures and gaming regulations are adhered to and consistently followed.
• Work with third party sports book technology partners and data feed providers to ensure odds, mobile betting apps, and digital content are operating properly.
• Interact with guests to enhance customer satisfaction, troubleshoot issues, and cultivate relationships with VIP players.
• Ensure compliance with all property, state, and federal gaming laws and regulations.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Understanding of odds, line movement, and risk management.
• Working knowledge of gaming regulations.
• Ability to effectively communicate in English.
• Excellent customer service skills.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Experience working in an independent sports book and overseeing an in-house trade team.
• Experience working in casino sports books within the last 3 years, with knowledge of changing trends in mobile wagering and betting markets.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of eight years of experience working in casino sports books.
• Minimum of two years of experience in a supervisory, manager or leadership role in casino sports book.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Nevada Gaming Registration

Summary Statement: The Cook for Fuhu will be responsible for supporting Fuhu kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure the preparation and quality of food are to outlet standards.

Primary Job Duties: Includes but is not limited to:

• Preparation of food according to restaurant recipes and/or guests’ request(s).
• Assist multiple stations with food prep, cooking and plating (e.g. Sauté, Fry/Steam, Garde Manger, wok etc.…), when needed.
• Maintain the highest level of food presentation and quality.
• Adhere to all SNHD health code regulations and standards.
• Maintain food and supply inventory and notify management of restocking requirements.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Compatible knife skills.
• Ability to translate recipes into dishes.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Previous experience in international Asian cooking.

Minimum Education and Experience:

• At least one year of cooking experience in a full service, fine dining restaurants or similar environment.
• At least 21 years of age.

Preferred:

• Degree in Culinary Arts or a related field or training.
• Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses: Food Handler Card

Summary Statement: The Hostperson is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of house/ back of house management and staff to ensure seamless, successful guest service.

Primary Job Duties: Includes but is not limited to:

• Warmly greet and welcome all guests upon entering the venue.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Oversee daily restaurant reservations and pre-seating assignment, when necessary.
• Optimizing seating at different tables to ensure even workload for wait staff
• Answer restaurant telephone courteously, quickly and efficiently.
• Perform all opening and closing duties based upon shift assignment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Rotate to other Food Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to

• Working knowledge of general restaurant operations.
• Proficient in restaurant financial management.
• Working knowledge of restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 18 years of age.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least six months previous experience in a similar or related field.

Preferred:

• Previous experience in a luxury setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Alcohol Awareness Card
• Food Handling Card