Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes, but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain: Nevada Gaming Registration

Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: Create a safe environment for staff and guests. To adhere to all of the rules and regulations creating a safe environment for guests. Maintaining a high level of customer service. High level of communication skills when diffusing volatile customer interactions.

Primary Job Duties: Includes but is not limited to:

• Report any incidents of theft, vandalism, or violations.
• Uphold the law and order in the venue in conjunction with local law enforcement.
• Administer first aid and assist injured guests or team members.
• Address all guest questions and furnish detailed information on the venue, properly communicate via radio.
• Respond professionally and rationally in emergency and pressure situations restrain intoxicated, disorderly, or insubordinate guests or remove them from premises.
• Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management.
• Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws.
• Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management.
• Maintain security and crowd control in areas of operation and report any potential or actual security violations to management and Security Communications Center (SCC); request additional security support as needed.
• Responsible for checking the identification of Guests and following all other responsible vending guidelines.

Qualifications: Includes but is not limited to:

• Employ with safe alcohol service, sanitation and safety protocol.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous experience working in day club or nightclub.
• Previous experience working in a large, luxury resort setting

Minimum Education and Experience:

• Must be 21 years of age.
• At least one year of previous Security experience in high-volume restaurant, nightclub, day club, pool operations or in similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
• Alcohol Awareness Card
• CPR Card
• Nevada Gaming Registration

Summary Statement: The Lounge Server will provide elegant, warm and responsive service to create an exceptional experience for all guests while taking and serving beverage orders. The Lounge Server will handle all financial transactions accurately and effectively market the venue during their shift.

Primary Job Duties: Includes but is not limited to:

• Greet and welcome all guests in a professional manner.
• Maintain dialogue with all cultures while upholding a warm, positive and friendly persona.
• Obtain beverage orders from guests and enter orders in point of sales system.
• Deliver food and beverages, including alcoholic options to guests.
• Ensure that all orders are accurate and delivered to each table in a timely manner.
• Collaborate with bartenders and kitchen team members to ensure accuracy of order.
• Maintain knowledge of house drinks and menu items.
• Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
• Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
• Ensure assigned areas are always clean and clutter-free.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Proficient bottle service knowledge (wine, champagne and high-end spirits).
• Working knowledge of Forbes standards and POS systems.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• Previous experience in a Cocktail or Lounge Server position in a similar or related field.
• Previous modeling experience.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• High School Diploma.
• At least six months of previous customer service experience in a similar or related field.
• At least six months of previous cash handling experience.

Preferred:

• Some college or formal secondary education.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
• Alcohol Awareness Card
• Non-Gaming Card
• Food Handler Card

Summary Statement: Master Cook for Stubborn Seed will support the assistant chefs and work on varied stations within the kitchen. This position will support kitchen team, conduct product inventories, and ensure preparation of all menu items, and ensure highest quality is meet for outlet standards.

Primary Job Duties: Includes but is not limited to:

• Evaluate cooked food before serving to guest to ensure the highest level of taste and presentation.
• Assist multiple stations with food prep, cooking and plating, when needed.
• Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
• Maintain food and supply inventory levels and notify management of restocking requirements.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to translate recipes into dishes.
• Excellent knife skills.
• Ability to effectively communicate in English.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends and holidays.

Minimum Education and Experience:

• Must be 21 years of age
• At least 3 years of cooking experience in a full service, Fine Dining restaurants.

Preferred:

• Previous experience in a large, luxury resort setting.
• Degree in Culinary Arts or a related field or training.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses: Food Handler Card

Summary Statement: The Model Bartender expedites guest drink orders by mixing, preparing and serving alcoholic/non-alcoholic drinks. The Bartender markets the nightclub, restaurant, lounge, pool and other services to guests while focusing on the development of a personal clientele list. This position performs in a public relations capacity when promoting the company. The ideal candidate works in an efficient and professional manner while maintaining a positive attitude while delivering superior guest service at all times.

Primary Job Duties: Includes but is not limited to:

• Greet, interact, entertain and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs and respond to all guest inquiries, requests, directions and information.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight/atmosphere control by circulating through your work area throughout your shift.
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Ensure daily/nightly/weekly and opening/running/closing duties are completed.
• Maintain opening, running and closing service equipment par, product and supply par.
• Record and report any equipment failure and/or safety hazards to a manager immediately.
• Maintain company safety and sanitation standards.
• Employ with safe alcohol service, sanitation and safety protocol.
• Responsible to ensure accurate accounting of all bar monies and independent banking procedures.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Ability to submit guests to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to using proper lifting techniques.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous experience modeling and beverage presentation.
• Working knowledge of POS systems (Micros, UrVenue, etc.).
• Previous experience working in a day club, nightclub, lounge or similar field.
• Previous experience in mixology.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least two years’ experience in a high-volume restaurant, nightclub or similar field.
• At least 21 years of age.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
• Food Handler Card
• Alcohol Awareness Card
• Nevada Gaming Registration

Summary Statement: The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.

Primary Job Duties: Includes, but is not limited to:

• Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups' pace and pick up.
• Proactively balancing room types, uploading room lists, processing changes and cancellations.
• Work closely with internal departments to execute requests from clients such as Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
• Assist with all Passkey functions internally and with external clients.
• Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
• Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
• Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes, but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Maintain a polished and well-groomed appearance and demeanor.
• Ability to effectively communicate in English.
• Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
• Working knowledge of Microsoft Office applications.

Preferred:

• Working knowledge of Opera and Passkey.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. Our property will be unique in every way, including the way we conduct business using the latest technology, creating an experience where anything a guest could want is at their fingertips or a single phone call away. The General Manager of Luxury Services will lead the Luxury Services team in achieving their operational and financial goals.

Primary Job Duties: – Includes but is not limited to:

• Supervises day-to-day operations for the Luxury Services department. Assists with short-term planning.
• Assists with situations regarding high-profile casino and VIP guests.
• Manage guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes.
• Oversee Human Resources responsibilities for assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
• Ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
• Maintain a complete knowledge of and comply with all procedures of VIP and Marketing Operations.
• Attend to service in suites as needed to support guests and team members.
• Responsible for monitoring suite inventory and rates.
• Operate property systems and be able to execute tasks accordingly.
• Assist with the arrival and departure of guests as needed which include facilitating check in/out, luggage assistance, room orientation, food service, and other special requests.
• Knowledgeable about and welcomes technology to enhance the guest experience by organically integrating the guests’ use of technology into their journey and maintain a positive demeanor through the guest technology experience.
• Manages and executes guest requests to ensure all matters are completed in a timely manner.
• Execute staff engagement programs by monitoring team performance and contribution to overall department goal.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.
• undefined

Qualifications: – Includes but is not limited to:

• Excellent interpersonal skills to deal effectively with guests, management, team members and other outside contacts.
• Excellent organizational skills; able to function under time constraints and deadlines with attention to detail.
• Ability to utilize guest service satisfaction performance metrics from SALT Surveys, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Forbes Travel Guide trained to perform elevated service.
• Technical knowledge and experience with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS.Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• Ability to provide hotel tours, suite tours, explanation of services and represent the brand as an ambassador.
• Extensive knowledge of Hilton, Conrad and Crockfords room types and amenities.
• Provide excellent service consistent with Genting’s core values and brand attributes.

Preferred: 

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Bachelor’s degree in hospitality, Management or related field or equivalent combination of education, training, and work experience.
• Technical knowledge and experience with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS.
• Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• Experience managing a workforce of at least thirty (15) employees.
• Previous experience working in a large, luxury resort setting.
• Fluent in more than one language.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of two years’ experience in a similar role, or three years of holding progressive management positions within Hotel Operations of a large luxury resort with over three hundred rooms.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration
  • Food Handlers Card
  • Alcohol Awareness Card
  • Nevada Driver’s License