Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes, but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain: Nevada Gaming Registration

Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: The Bartender is responsible for preparing and serving alcoholic and non-alcoholic drinks. This role will also provide an above average industry experience, so guests will want to return again and again.

Primary Job Duties: Includes but is not limited to:

• Prepare and serve alcoholic and non-alcoholic drinks in accordance with property recipes.
• Provide food and beverage service to all guests while seated at the bar.
• Review identification of customers to verify they are of legal drinking age.
• Process customer payments utilizing company POS system.
• Peel, slice and pit fruit safely for garnishing drinks.
• Manage the aesthetic of the bar top.
• Ensure cleanliness of bar equipment and working areas.
• Monitor inventory and restock bar inventory.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and perform model/presenter tasks.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Strong knowledge of standard drink recipes and use of bar equipment.
• Proficient knowledge of spirits, wine and beer.
• Ability to multitask calmly and effectively in a busy environment
• Working knowledge of POS systems and item entry.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.

Minimum Education and Experience:

• At least one year of previous experience as a Bartender or Mixologist in a similar or related field.
• Must be 21 years of age.

Preferred:

• At least two years of previous bartending experience in an upscale/fine dining restaurant or casino.
• Sommeliers Certification or similar professional beverage certifications

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
• Alcohol Awareness Card
• Food Handler Card
• Non-Gaming Card

Summary Statement: The Cook at Sun's Out Bun's Out will be responsible for supporting the outlet kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure the preparation and quality of food are to outlet standards.

Primary Job Duties: Includes but is not limited to:

• Preparation of food according to restaurant recipes and/or guests’ request(s).
• Assist multiple stations with food prep, cooking and plating (e.g. broiler, sauté, fryer, garde manger, etc.…), when needed.
• Maintain the highest level of food presentation and quality.
• Ensure sanitation procedures and organization of work area(s).
• Adhere to all health code regulations and standards.
• Maintain food and supply inventory and notify management of restocking requirements.
• Attend and participate in daily briefings or pre-shifts.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to translate recipes into dishes.
• Compatible knife skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least one year of cooking experience in a full-service restaurants or similar environment.

Preferred:

• Degree in Culinary Arts or a related field or training.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• At least 18 years of age.
• Position required licenses: Food Handler card

Summary Statement: The Sr. Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Sr. Resort Executive Host will assist with our clientele. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.

Primary Job Duties: Includes but is not limited to:

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Assist international clientele.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Strong existing following of mass premium and high-end patrons.
• Minimum 3 years working in a large, luxury resort setting.
• Minimum 3 years Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following: Nevada Gaming Registration

Summary Statement: Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.

Primary Job Duties: Includes, but is not limited to:

• Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
• Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
• Process all guest requests and respond promptly and discreetly to guest inquiries.
• Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
• Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
• Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
• Provide a property orientation in order to familiarize the guest with all services and available facilities.
• Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
• Accurately enter reservations into required computer systems according to policy.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Work assigned stations based on the needs of the business.
• Possess the appropriate knowledge and skill level to act in any capacity required.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
• Experience working in a gaming environment utilizing a player tracking system.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum one year of experience as a Concierge or similar VIP role.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Executive Director, Catering & Conference Services provides strategic and operational leadership for the resort’s catering and conference services function. This position is accountable for developing and executing departmental strategy, maximizing catering and group food and beverage revenue, optimizing function space, ensuring exceptional event execution, and strengthening long-term client relationships. The Executive Director leads departmental performance, talent development, financial planning, cross-functional coordination, service standards, and continuous improvement to deliver successful group experiences consistent with the standards of Resorts World Las Vegas.

• Primary Job Duties: - Includes but is not limited to: 
• Provide executive leadership and strategic direction for Catering & Conference Services, translating resort and division goals into departmental priorities, service standards, operating plans, and measurable results. 
• Lead the end-to-end transition and servicing of group business from contract turnover through event execution, billing, post-conference review, and client follow-up. 
• Drive catering, banquet, group food and beverage, and function-space revenue by establishing strategies for upselling, space optimization, pricing discipline, repeat business, and conversion of new opportunities. 
• Oversee departmental forecasting, budgeting, revenue pacing, production reporting, expense management, and financial performance; identify risks, opportunities, and corrective actions. 
• Ensure accurate review and administration of sales contracts, room blocks, cutoff dates, concessions, attrition provisions, deposits, credit requirements, and other commitments affecting group execution and profitability. 
• Establish standards and quality controls for proposals, menus, contracts, Banquet Event Orders, resumes, forecasts, billing instructions, and all client-facing and operational documentation. 
• Provide executive oversight for complex, high-profile, and large-scale conferences, conventions, catering programs, and property events, ensuring all requirements are communicated and delivered. 
• Serve as the senior escalation point for clients, meeting planners, and internal stakeholders; resolve complex service, contractual, operational, and financial matters in a timely and professional manner. 
• Build and maintain strategic relationships with key clients, meeting professionals, industry partners, and internal business leaders to strengthen loyalty, retention, and future business opportunities. 
• Partner with Sales, Banquets, Food and Beverage, Culinary, Hotel Operations, Finance, Revenue Management, Audio Visual, Security, Facilities, and other departments to ensure coordinated planning and seamless execution. 
• Lead pre-conference strategy, operational readiness, and post-event review processes for priority groups, ensuring commitments, service expectations, and opportunities for improvement are clearly addressed. 
• Develop and implement department policies, procedures, service standards, workflows, and performance measures that improve accountability, consistency, efficiency, and the guest experience. 
• Recruit, select, develop, coach, and retain a high-performing leadership and professional team; establish clear expectations, succession plans, development priorities, and performance accountability. 
• Create a culture of collaboration, service excellence, inclusion, and continuous improvement while modeling the company’s values and leadership expectations. 
• Monitor market trends, client expectations, competitive practices, and industry developments; recommend new programs, technology, products, and service enhancements that support business growth. 
• Ensure departmental compliance with company policies, contract terms, internal controls, applicable laws, safety requirements, and position-specific licensing requirements. 
• Provide executive updates and recommendations regarding departmental performance, business outlook, client feedback, operational challenges, and strategic opportunities. 
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, and related business needs. 
• Perform other job-related duties as requested. 

Qualifications: - Includes but is not limited to: 

• Advanced knowledge of luxury resort catering, convention services, banquet operations, contract administration, event planning, and group business processes. 
• Demonstrated ability to lead leaders and professional teams, establish strategic priorities, manage performance, and develop talent. 
• Strong financial acumen with the ability to develop and manage budgets, analyze forecasts and performance reports, and make data-informed business decisions. 
• Exceptional executive presence, communication, negotiation, presentation, relationship-management, and conflict-resolution skills. 
• Ability to lead complex, high-profile events and manage multiple priorities in a fast-paced, high-volume environment with excellent attention to detail. 
• Working knowledge of Microsoft applications and relevant catering, sales, event-diagramming, hotel, and customer relationship management systems. 
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, procedures, and service standards. 
• Ability to work varied shifts, including nights, weekends, and holidays, based on business needs. 

Minimum Education and Experience:  

• At least 21 years of age. 
• High School Diploma or equivalent. 
• At least ten years of progressive experience in catering, convention services, conference services, banquet operations, hotel sales, or a related field. 
• At least seven years of leadership experience, including responsibility for managers or department leaders, in a luxury resort, convention hotel, or comparable complex hospitality environment. 

Preferred:  

• CMP (Certified Meeting Professional) and/or CPCE (Certified Professional in Catering & Events) designation. 
• Working knowledge of Delphi, Opera, and Social Tables or comparable platforms. 
• Executive leadership experience in a large, luxury, integrated resort or convention hotel environment. 
• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Administration, or a related field. 

Certificates, Licenses, Regulations:  

• Proof of eligibility to work in the United States. 
• Position required licenses. 

Physical Demands: 

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• How is work typically performed?  Office / Conference Environment.  
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. 
• Prolonged sitting/standing. 
• Bending and reaching. 
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. 
• Eye/hand coordination. 
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. 

Summary Statement:   The Restaurant Manager is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant. 

Primary Job Duties: Includes but is not limited to: 

• Administer all aspects of personnel to restaurant team members.
• Interact with customers and guests to receive feedback on their service.
• Provide ongoing education to team members on industry trends and service etiquettes.
• Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
• Increase restaurant revenue through marketing strategies, networking and team member engagement.
• Maintain inventory levels for food, supplies and equipment.
• Manage budgeted revenue, cost of sales (COS), labor, supplies and operating cash flow (OCF).
• Audit monthly profit and loss statement and act on all variances.
• Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.
• Assist with restaurant opening and closing responsibilities, when needed.
• Escalate critical issues to General Manager or Director of Restaurants.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Proficient in restaurant financial management.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain  maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends and holidays.

 
Preferred: 

• Working knowledge of general restaurant operations.
• Working knowledge of restaurant management software system(s).
• Previous experience working in a large, luxury resort setting.

 
Minimum Education and Experience: 

• At least five (5) years of experience working in a Restaurant in a similar or related environment.
• At least three years of Restaurant management experience in a similar or related environment.

Certificates, Licenses, Regulations: 

• Proof of eligibility to work in the United States.
• At least 21 years of age.
• High school diploma or equivalent.
• Position required licenses:
• Alcohol Awareness Card
• Food Handler Card
• Non-Gaming Card