Summary Statement:     The Gaming Concierge is the face of guest service on the casino floor, with a focus on slots. This includes welcoming guests to Resorts World, enroll players into our Genting Rewards program, accurately processing and paying jackpots, performing minor maintenance of slot machines, assisting guests with various requests and needs, and supporting efforts to promote game play.  Key responsibilities are providing exceptional service to Resorts World guests and creating an atmosphere that positively contributes to the guest experience.

Primary Job Duties: – Includes but is not limited to:         

• Circulate through an assigned area and respond to slot machine calls and customer requests in a quick and timely manner, and ensure the area is clean and safe.
• Providing excellent and personalized guest service while consistently smiling, greeting, and making eye contact with each guest and attending to their requests and needs.
• Enhancing guests’ casino experience by assisting with property and slot related questions, slot machine payouts, and enrollment into our Genting Rewards program.
• An ambassador of Resorts World and our Genting Rewards program, promoting and recommending Genting Rewards and Resorts World shows, restaurants and attractions to guests and stays current on property and departmental news and events to answer guests’ questions.
• Accurately and neatly complete all control documentation including jackpot slips, and necessary tax forms in accordance with Gaming Regulations and Resorts World policies and procedures.
• Accurately and securely maintain a currency bank to hand-pay jackpots and provide change assistance to guests.
• Works closely and communicates with other departments such as Cage, Food & Beverage, EVS and Security.
• Takes ownership of guest issues and acts quickly to resolve them within their scope of authority.
• Assists the Casino Operations Team (Table Games, Sports Book, Poker, etc.) with any tasks or special events as needed.
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures and federal regulations as they apply to the position.

Qualifications: – Includes but is not limited to:

• Ability to communicate effectively in English in both in oral and written forms.
• Possesses excellent customer service and interpersonal skills and a positive attitude to effectively deal with all guests, other Team Members and their needs.
• Ability to work a flexible schedule and varied shifts, including nights, weekends and holidays.
• Maintain a professional, polished appearance and demeanor adhering to Resorts World standards.
• Excellent cash handling and strong basic math skills.
• Above average computer and technical skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Previous customer service experience in a similar or related field
• At least 3 years of cash handling experience

Minimum Education and Experience:    

• A High School Diploma or equivalent
• At least 21 years of age.
• At least 3 years customer service experience in a similar or related field

Preferred:

• Previous experience in slot operations
• Previous experience working in a large, luxury resort setting

Certificates, Licenses, Regulations:        

• Proof of authorization/eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration

Summary Statement: The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries, and ensuring a personalized experience for both new and returning guests. The ideal candidate thrives in a fast-paced, guest-focused environment and understands the importance of building lasting relationships with casino patrons.

Primary Job Duties: Includes but is not limited to:

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Enroll new members into the Player’s Club program and assist with account setup and verification.
• Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.

Minimum Education and Experience:

• High school diploma or equivalent required.
• Minimum 1–2 years of customer service experience in a guest-facing role.

Preferred:

• Experience working in a luxury resort or casino environment.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Must obtain and maintain required gaming registration and licenses.

Summary Statement: A Casino Floor Host develops and maintains relationships with targeted (Mass and Premium Mass segments) gaming resort patrons through personal contact to generate incremental revenue. Floor Hosts provide exceptional guest service while promoting membership benefits, rewards, and promotions. The role is responsible for ensuring personalized experience for qualified players to build loyalty to RWLV and develop guests by driving hotel stays at RWLV. The ideal candidate for this position should thrive in a fast-paced, guest-focused environment and have a passion for meeting and assisting gaming/non-gaming resort guests, with a focus on building lasting relationships with casino patrons.

Primary Job Duties: Includes but is not limited to:

• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players primarily in person on property, as well as via telephone, e-mail, text message, and written correspondence as needed
• High activity and personal touch for our guests
• Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, assist with casino credit, oversee folio check-out, etc.) for guests.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Previous experience in A CASINO, HOSPITALITY, OR CUSTOMER SERVICE ROLE.
• Strong interpersonal and communication skills with a passion for guest service.
• Ability to work varied shifts, including nights, weekends and holidays.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• High school diploma or equivalent required.
• At least 21 years of age.

Preferred:

• Minimum 3 years of customer service experience in a guest-facing role.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Must obtain and maintain required gaming registration and licenses

Summary Statement: The Gaming Technician, reporting to the Gaming Technical Manager, is responsible for the comprehensive management of slot machines and other gaming assets. This includes installation, relocation, removal, configuration, repair, and maintenance. The role ensures all work is performed accurately and appropriately. Additionally, the Gaming Technician will handle repairs and maintenance for card shufflers, chippers, table game signage, sensors, and other related products.

Primary Job Duties: Includes but is not limited to:

• Ensures all Resorts World core values and property and department standards are implemented and applied.
• Responsible for the maintenance and servicing of casino assets which are not limited but can include: machine lights, bill validators, monitors, TITO printers, filters, other moving parts, signage, player tracking, chippers, shufflers, sensors, table layouts, and other machine peripherals.
• Performs the installation, relocation, removal, and game conversion of slot machines in accordance with regulatory compliance, approved policies, and internal controls.
• Verifying all machine configurations are accurate and match supporting documentation.
• Works with other casino personnel to perform guest service recovery, payment of jackpots, and fix machine malfunctions.
• Delivers and maintains a high degree of guest service.
• Maintain appearance and cleanliness of all machines.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Willingness to work weekends, holidays, various shifts, and overtime as needed.
• Working knowledge of electronic circuitry or mechanical aptitude.
• Understanding of slot machine functionality and play matrix.
• Experience repairing table games equipment such as card shufflers, chippers, signage, and reader boards.
• Ability to maintain accurate records of repairs and maintenance activities.
• Proficiency in reading, analyzing, and interpreting documents such as policy manuals, maintenance instructions, and related materials.
• Knowledge and experience with cabling and networking.
• Proficiency with Microsoft Office products.
• Ability to safely use tools and power equipment.
• Effective communication skills to respond to inquiries from employees or guests.

Preferred:

• Experience working with Konami’s Synkros system preferred.

Minimum Education and Experience:

• At least 21 years of age.
• High School diploma or equivalent.
• Minimum of 1 year of experience in the slot gaming technical field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Nevada Gaming Registration

Summary Statement: It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests.

Primary Job Duties: Includes but is not limited to:

• Assist with pre-event planning, tasks, and projects.
• Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
• Assemble gift packages, mailers, welcome packets, and other event related materials.
• Complete guest check-in while providing excellent customer service in all interactions with guests.
• Assist with event tear down and clean-up.
• Assist with other resort related service interventions as needed including but not limited to the below:
  • Provide drink service throughout casino and resort.
  • Complete account signups for Resorts World’s program.
  • Assist Convention/Group Sales with guest registration.
  • Order and deliver amenities to guest’s rooms or elsewhere.
  • Serve as a property ambassador during need period.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to contribute, grow and learn in the special events and promotions field.
• Excellent writing and communication skills.
• Working knowledge of Microsoft Office (Word, Excel).
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma of equivalent.
• Minimum of six months of experience in special events within a similar or related field. 

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Summary Statement: The Vice President, Far East Marketing is responsible for maintaining and developing relationships with targeted gaming and non-gaming resort patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming/non-gaming resort guests, while consistently demonstrating the ability to attract new business at these levels.

Primary Job Duties: Includes but is not limited to:

• Bring high net individuals who contribute to both gaming and non-gaming revenue.
• Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit.
• Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.
• Exhibit strong telemarketing skills to fill events and drive profitable resort revenue.
• Manage guest complaints and discrepancies efficiently and courteously.
• Interact with players in person, via telephone, email, text message, and written correspondence.
• Represent the property as a role model of customer service and professionalism.
• Assist convention sales and hotel operations in registering and checking patrons in.
• Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues.
• Participate in brainstorming and planning sessions for the Resort Relationship Marketing program.
• Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out.
• Safeguard the confidential nature of all departmental and company records.
• Approve casino credit and accept responsibility for collecting outstanding casino credit markers.
• Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments).
• Use personal devices for job-related tasks and review of company documents.
• Perform other duties as assigned.

Qualifications: Includes but is not limited to:

• Fluent in English and Korean.
• Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming/non-gaming revenue.
• Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.
• Ability to perform multiple tasks simultaneously and meet/exceed revenue generation expectations and goals.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Effective communication skills in English, with a polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.

Preferred: 

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.
• Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.
• Minimum of ten years of experience in casino marketing.
• Minimum of three years of leadership/management experience in a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Summary Statement: The Sr. Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Sr. Resort Executive Host will assist with our clientele. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.

Primary Job Duties: Includes but is not limited to:

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Assist international clientele.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Strong existing following of mass premium and high-end patrons.
• Minimum 3 years working in a large, luxury resort setting.
• Minimum 3 years Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following: Nevada Gaming Registration