Summary Statement:

The Utility Houseperson is responsible for maintaining the cleanliness and overall appearance of guest room hallways, service areas, and assigned floors throughout the property. This role supports the Housekeeping Department by assisting with floor care, high dusting, furniture movement,...

Summary Statement:

The Utility Houseperson is responsible for maintaining the cleanliness and overall appearance of guest room hallways, service areas, and assigned floors throughout the property. This role supports the Housekeeping Department by assisting with floor care, high dusting, furniture movement, and operating cleaning equipment, contributing to a clean, safe, and welcoming environment for all guests and team members.

Primary Job Duties: Includes but is not limited to:

• Maintain the cleanliness and overall appearance of guest floor hallways, elevator landings, service corridors, and back-of-house areas, including dusting, mopping, vacuuming, and wiping down surfaces.
• Care for carpets, upholstery, drapery, and hard flooring in guest rooms and hallways, using appropriate equipment and procedures.
• Perform high dusting and deep cleaning of guest rooms and public floor areas, including vents, light fixtures, baseboards, and other hard-to-reach areas.
• Stripping rooms, removing all dirty linens (sheets, towels, etc.) and used amenities, ensuring a fresh, clean space for the next guest.
• Assist with pull rooms and general cleaning of rooms being taken out of service for maintenance or refurbishment.
• Transport, load, and unload linens, supplies, and equipment safely using tug carts or designated transport equipment.
• Deliver linens, guest supplies, and amenities to Guest Room Attendants and other team members as needed.
• Move, rearrange, or remove furniture when requested for cleaning or project tasks.
• Perform bio-hazard cleanup following proper safety and sanitation protocols.
• Handle and distribute cleaning chemicals properly in accordance with OSHA standards, Safety Data Sheets (SDS), and departmental training.
• Ensure all chemical bottles are correctly labeled and stored safely at all times.
• Monitor assigned hallways and guest floors for trash, debris, glassware, dishes, or other items; remove and transport to designated disposal locations.
• Respond to guest and team member requests professionally, directing or assisting as appropriate.
• Use housekeeping radios, iPods, or mobile devices to communicate, receive assignments, and update task completion.
• Adhere to all company and departmental policies and procedures.
• Obtain and maintain any position-required certifications or licenses.
• Utilize personal device/cellular phone for operational communication and access to company materials when required.
• Perform other job-related duties as assigned.

Qualifications: Includes but is not limited to:

• Previous cleaning, housekeeping, or custodial experience preferred; formal training or certification (such as Culinary Academy of Las Vegas Housekeeping Certification) is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays based on business needs.
• Ability to communicate in English; bilingual abilities are welcomed.
• Professional, neat, and well-groomed appearance and demeanor.
• Strong customer service skills with the ability to interact courteously with guests and team members.
• Ability to follow and maintain knowledge of company and departmental policies, procedures, and safety guidelines.

Preferred: 

• Previous professional cleaning, housekeeping, or custodial experience.
• Prior experience working in a large hotel, resort, or luxury hospitality setting.
• Working knowledge of housekeeping safety practices, OSHA regulations, and proper chemical handling procedures.
• Experience working in a fast-paced, team-oriented environment.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum one year of experience working as a Utility House Person or equivalent.
• Minimum one year of previous experience in housekeeping or general cleaning experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work primarily in guest room tower areas, with required travel between the team member parking garage, loading dock, and resort building; exposure to outdoor weather conditions may occur during these transitions.
• Push and pull fully stocked housekeeping or utility carts (motorized assistance is provided).
• Lift, carry, and move items weighing up to 50 pounds; occasional assistance with heavier items may be required.
• Stand, walk, kneel, bend, reach, stretch, and climb stairs for extended periods during the work shift.
• Move and reposition furniture, linen bundles, equipment, or supply items as needed for cleaning or project tasks.
• Safely transport and deliver linen, supplies, and equipment using tug carts or designated transport devices.
• Handle and use cleaning chemicals and equipment in accordance with training, safety protocols, and SDS guidelines.
• Work in fast-paced environments with frequent interruptions and shifting priorities.
• Tolerate varying conditions such as temperature changes, noise levels, dust, fragrances, and cigarette smoke in designated smoking areas.
• Physically access all work areas of the property with or without reasonable accommodation.
• Ability to comply with Policies and Procedures, Job Description, daily briefings, chemical labels (SDS) and other instructions.

Summary Statement:

The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly...

Summary Statement:

The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  •  Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Resort Services Manager at Resorts World Las Vegas will share our guests’ passions, providing insider access to what is new and what is next.  This role will manage the day-to-day operations within the contact center.

Primary Job...

Summary Statement:

The Resort Services Manager at Resorts World Las Vegas will share our guests’ passions, providing insider access to what is new and what is next.  This role will manage the day-to-day operations within the contact center.

Primary Job Duties: Includes but is not limited to:

• Lead the Resort Services team in achieving their operational and financial goals.
• Oversee the various call queues such as external/internal Reservations, Resort Marketing Reservations, Wholesale, Digital Communications, and in-house guest calls.
• Manage day-to-day operations for the Resort Services department and assist with short- and long-term planning.
• Monitor Resort Services activities continually, making quick decisions to offset demand on skill sets, reducing abandonment rates and service levels.
• Responsible for recruiting, interviewing, hiring and corrective actions.
• Manage, train, coach, recognize, motivate, and mentor agents to meet or exceed all department key performance indicators (KPI’s).
• Address guest concerns that require management’s attention promptly.
• Redemption of guests’ promotions, issuance of comps and reviewing of guests’ play.
• Prepare and submit accurate payroll information on a bi-weekly basis.
• Prepare, review, and adjust agent schedules as needed.
• Maintain cleanliness and tidiness of the applicable area and entire property.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.

Preferred: 

• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum three years Leadership/Management experience in Hotel Operations, Call Center or similar environment.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.