Summary Statement:

The Spa Supervisor provides support to the Spa Manager and Spa Director while overseeing daily operations of the Spa and Fitness Center. This role upholds property safety and service standards while ensuring that all operation standards are maintained.  This...

Summary Statement:

The Spa Supervisor provides support to the Spa Manager and Spa Director while overseeing daily operations of the Spa and Fitness Center. This role upholds property safety and service standards while ensuring that all operation standards are maintained.  This role will lead the team to provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: – Includes but is not limited to:

• Ensure all policies and procedures are adhered to and the operation is running efficiently.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Ensure all dealings with guests at the spa and fitness center meet or exceed property operating standards.
• Ensure proper inventories of all operating spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Assist in holding team members accountable to all hotel and company operational service standards and policies and procedures.
• Inspect all equipment to make certain it is always maintained and in good working order, following up with facilities department when necessary.
• Responsible for spa and fitness center team members’ weekly schedules, ensuring proper coverage of all areas.
• Monitor and review spa and fitness center team members’ performance regularly and provide required guidance.
• Manage spa inventory effectively and follow property purchasing standards to ensure audit compliance.
• Ensure all areas of the spa and fitness center are always kept clean and well maintained.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior
• Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines
• Ability to work in a standing position for over 50% of the scheduled shift
• Attention to detail to ensure all information is confirmed for guest reservations
• Knowledge of spa services and amenities to assist with any guest questions or requests
• Ability to utilize guest service satisfaction performance metrics to generate action plans to address service opportunities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully mentor a team.

Minimum Education and Experience:

• Must be 21 years of age
• At least three years of experience in hotel operations in a similar or related field.
• At least two years of previous supervisor/manager experience in a resort spa or similar or related field.
• Working knowledge of spa booking systems. 
• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.

Preferred:

• Forbes or AAA knowledge.
• CPR/AED certified.
• Previous work experience within a sales environment.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Food Handlers Card
• TAM (Alcohol Awareness) Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas...

Summary Statement:

The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas to make sure equipment is clean, functioning properly and used according to the rules of the facility.

Primary Job Duties:  Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility. 
• Maintain up-to-date knowledge of facility products, features and amenities.
• Assist guest with spotting and education on how to properly utilize equipment.
• Ensure the fitness area remains clean and organized.
• Disinfect and clean equipment.
• Actively supervise the fitness and cardio areas.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Complete end of shift reports efficiently and correctly.
• Attend and participate in support training and staff meetings.
• Provide personal training sessions to guests with booked appointments.
• Provide stretch and recovery services to guests with booked appointments.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the fitness center at all times.
• Knowledge of fitness equipment and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Minimum Education and Experience:

• At least six months of experience in recreation, fitness and/or wellness facility or a similar or related field.
• Working knowledge of various fitness equipment.
• At least 18 years of age.

Preferred:

• Previous fitness center and/or spa experience.
• Certified personal trainer or a similar or related role.
• Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The primary responsibility of the Front Services Coordinator is to represent Resorts World Las Vegas to arriving and departing guests, clients, visitors, and vendors in a warm and friendly manner, providing exceptional guest service, and creating a positive first impression. The ideal...

Summary Statement:

The primary responsibility of the Front Services Coordinator is to represent Resorts World Las Vegas to arriving and departing guests, clients, visitors, and vendors in a warm and friendly manner, providing exceptional guest service, and creating a positive first impression. The ideal candidate will possess excellent communication skills, a friendly and professional demeanor, the ability to multitask while assisting with requests, proficient ability to handle cash transactions, perform job functions by following company policies and procedures, use equipment, tools, and systems CVPS, Opera, MS Shift, HotSOS, Evention Live, Cisco, Parking Management Systems, etc. while selling the hotel services and features to our guests. All duties follow the department and the Resorts World policies, practices, and procedures.

Primary Job Duties: 

• Answering incoming calls, emails addressing inquiries, and compiling all relative information to Management.
• Coordinating and scheduling appointments, meetings, and conference call for Management, Clients, and Team Members.
• Maintaining and updating the departmental database, time, and attendance, keeping a detailed log of orders and supplies etc.
• Assisting Group Services and Accounts Receivable Specialist with back-up information when required.
• The coordinator will be personally responsible for posting all Front Services,’ service fees in the Opera PMS.
• Making sure all transactions related to deliveries, porterage, and payouts are properly documented in Evention Live.
• Examples, all Front Services’ service fees are calculated correctly and are ready for paycheck distribution.
• Distributing funds to all relevant team members in line with the terms outlined in the Collective Bargaining Agreement (CBA).
• Ensuring all steps are completed promptly to avoid contractual (CBA) issues.
• Providing support for other departments as needed, assisting with various administrative tasks and projects.
• Responding to client inquiries and resolving or escalating issues in a timely and professional manner.
• Collaborating with team members to ensure a seamless and positive work environment.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.
• Adhering to company policies and procedures, including maintaining confidentiality of sensitive information.

Qualifications: – Includes but is not limited to:

• Proven experience in guest service-oriented roles, preferably in a large, high-volume, luxury resort setting.
• Proficiency in Microsoft Office (Excel, Word Outlook)
• Excellent verbal and written communication skills, with the ability to communicate effectively with individuals at all levels.
• Solid organization and multitasking abilities, with keen attention to detail.
• Proficiency in using office software, such as Microsoft Office (Excel, Word, Outlook).
• Professions and friendly demeanor, with the ability to remain calm and composed in stressful situations.
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.
• Exceptional guest service skills, focusing on providing all guests with a positive and welcoming experience.

Preferred:

• Forbes or AAA knowledge.
• Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent
• Minimum of one year of  Front Service experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical ability to lift 75lbs. of luggage or packages and push a bell cart weighing up to 500lbs.
• Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
• Requires prolonged running, standing and mobility.
• Work is performed outdoors in all weather conditions including various environmental factors, such as noise, dust, cigarette smoke and other environmental factors associated with an indoor environment.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Have an ability to interact appropriately and effectively with guests, management, other team members and outside contacts.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to CRT, noise, dust, and cigarette smoke.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well and inclement weather or adverse weather conditions.
• Work in a fast-paced, results-oriented and ever-changing environment.
• Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members and outside contacts.
• Applicants must be able to stand and work outdoors for their entire shift.
• Must be comfortable in areas of condensed stationery and moving traffic for extended periods of time.

Summary Statement:

The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create...

Summary Statement:

The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

• Clean and maintain productivity credits per day as assigned.

• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

• Detail and deep clean rooms as instructed.

• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

• Assist in picking up extra credits when requested.

• Maintain supply cart in a neat orderly manner.

• Restock supply cart as needed throughout shift.

• Manage master key operation daily throughout assigned shift.

• Adhere to company and department rules, regulations, policies and procedures.

• Assist coworkers within housekeeping department as needed.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.

• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

• Working knowledge of basic computers, including handheld devices and radios.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Ability to effectively communicate in English.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

• Previous experience working in a large, luxury resort setting.

• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.

• High School Diploma or equivalent.

• 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building.

• Push/Pull loaded housekeeping cart. GRA carts are motorized.

• Carry up to a minimum of 20 lbs.

• Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending.

• Use and handle chemical cleaners in accordance with safety standards.

• Move furniture and make beds, including sofa beds if the room is equipped with them.

• Clean low surfaces, for example baseboards and tubs.

• Walk to various areas of the property to access and clean guest suites, including the utilization of stairs if moving within floors.

• Operate a cordless vacuum however we do provide chorded vacuums.

• Work in a fast-paced and busy environment.

• Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.

Summary Statement:

It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.

Primary Job Duties:...

Summary Statement:

It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.

Primary Job Duties: Includes but is not limited to:

• Responsible for the appearance of all hotel tower carpet in hallways and guest rooms, upholstery, drapes and tile and flooring in bathroom areas.
• Maintain and clean guest hallways and back of house areas when needed including vacuuming, mopping, cleaning walls/baseboards, vents, ash urns and vending areas.
• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
• Assist with moving furniture, high dusting of guest rooms and pull/general rooms.
• Assist in the transportation of linen with provided tug cart in a safe manner and helping with loading/unloading of linen.
• Responsible for bio-hazardous clean up.
• Exercise care in the use of correct distribution of cleaning chemicals for designated surfaces in accordance with OSHA regulations and management requirements.
• Ensure all Guest Room Attendant (GRA)/House person/Utility chemical bottles have correct labels at all times.
• Assist with receiving and delivery of all supplies/linen as needed for housekeeping.
• Obtain and maintain position-specific licensing.• Use the IPOD device or Radio to communicate with management at work.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training Academy Certification.
• Ability to work varied shifts, including nights, weekends, and holidays. • Ability to effectively communicate in English.• Polished appearance and demeanor.• Excellent customer service skills.• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
• Previous experience working in a large, luxury resort setting.
• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• 1 + years working as a Utility House Person or equivalent/At least one year of previous experience in housekeeping or general cleaning experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building or taking items in and out from Loading Dock.
• Lift or carry 50 lbs or more, Push/Pull loaded GRA housekeeping cart.
• GRA carts are motorized.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneeling.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.