Summary Statement:

The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas to make sure equipment is clean, functioning properly and used according to the rules of the facility.

Primary Job Duties:  Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility. 
• Maintain up-to-date knowledge of facility products, features and amenities.
• Assist guest with spotting and education on how to properly utilize equipment.
• Ensure the fitness area remains clean and organized.
• Disinfect and clean equipment.
• Actively supervise the fitness and cardio areas.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Complete end of shift reports efficiently and correctly.
• Attend and participate in support training and staff meetings.
• Provide personal training sessions to guests with booked appointments.
• Provide stretch and recovery services to guests with booked appointments.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the fitness center at all times.
• Knowledge of fitness equipment and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Minimum Education and Experience:

• At least six months of experience in recreation, fitness and/or wellness facility or a similar or related field.
• Working knowledge of various fitness equipment.
• At least 18 years of age.

Preferred:

• Previous fitness center and/or spa experience.
• Certified personal trainer or a similar or related role.
• Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Provide assistance in processing and transporting of all received packages and materials.
• Ensure security and accuracy when releasing packages or facilitating deliveries.
• Clean, sanitize and services assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to the Resorts World standards.

• Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.
• Ensure all equipment and work areas are kept clean, neat, and orderly at all times.
• Extract and shampoos carpets damaged by floods in accordance with flood response procedures, when needed.
• Responsible for minor repairs such as fixing screws, changing light bulbs etc.
• Responsible for opening packages and discarding the empty boxes as needed.
• Maintain high dusting and window cleaning in all assigned rooms and public areas.
• Manage, maintain and follow all specialty equipment complying with all safety and procedural guidelines; but not limited to lifts, scrubbers (ride-on and walk-behind), burnishers, floor machines, wet/dry vacuums, spotting machine and robotics extraction, spotting of carpets, high dusting of ceiling vents, wall decorations, etc.
• Maintain and cleans all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).
• Empty and replace liners for trash receptacles in all areas.
• Maintains all escalator and elevator landing and side rail in all public areas.
• Consistent and regular attendance is an essential function of this job.
• Accountable for inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.
• Responsible for preventative maintenance of detailing all public areas such as shampoo, vacuum carpets and furniture; clean, strip, polish and wax all hard floors, wash windows, walls and ceilings, empty litter bins, ash urns constantly, service restrooms, polish brass, handrails and fixtures, clean glass doors, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
• Operate hand trucks and flatbed carts to move equipment to assigned work areas.
• Handle and dispose of biohazard material in accordance with OSHA.
• Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
• Maintain complete knowledge of and compliance with departmental policies, services, procedures.
• Empty and clean ashtrays and urns and trashcans in all public areas, including all parking garages.
• Remove spots from mirrors, doors, windows, and walls, located in assigned area.
• Report maintenance needs to the Assistant Director.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.
• Ability to communicate via a two-way radio with management and co-workers.
• Ability to operate heavy duty machines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma.
• Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Walking and/or standing for over 80% of the shift.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Bending, reaching, kneeling, or twisting.
• Transporting, pushing, or pulling items weighing up to 100 lbs.
• Lifting to 50 lbs.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:    

A Director of Villa Services provides strategic leadership and oversight of all villa operations, ensuring an exceptional, highly personalized guest experience aligned with luxury brand standards. This role drives service excellence through team development, operational efficiency, and cross-functional collaboration, while maintaining a strong focus on guest satisfaction, revenue performance, and Forbes-level quality execution.

Primary Job Duties: – Includes but is not limited to:         

• Provide strategic leadership and operational oversight of all Villa Services, ensuring an exceptional, highly personalized guest experience that reflects Forbes Five-Star standards and brand expectations.
• Lead, mentor, and develop Villa Service teams (Managers, Butlers, Villa Coordinators), foster a culture of anticipatory service, accountability, and continuous improvement.
• Design and implement bespoke service standards, rituals, and guest touchpoints that elevate the villa experience, ensuring consistency, creativity, and attention to detail at every stage of the guest journey.
• Oversee pre-arrival planning and in-house guest experience, ensuring all preferences, itineraries, and special requests are executed flawlessly and proactively.
• Drive service excellence through daily operations, including arrivals, departures, in-stay engagement, and post-stay follow-up, ensuring all interactions exceed guest expectations.
• Partner cross-functionally with departments including Front Office, Housekeeping, Food & Beverage, Culinary, Casino/VIP Services, and Engineering to ensure seamless execution of all villa-related services and experiences.
• Establish and enforce Standard Operating Procedures (SOPs), ensuring compliance with brand standards, operational policies, and regulatory requirements.
• Demonstrate strong business acumen through regular review and analysis of financial statements, including revenue performance, labor costs, and departmental expenses, ensuring alignment with budget and forecast goals.
• Drive profitability by identifying opportunities to increase revenue, optimize pricing strategies, and enhance villa product offerings, while maintaining a luxury guest experience.
• Actively manage and control expenses, ensuring cost effectiveness across all areas of the operation without compromising service standards.
• Develop and execute strategies to improve EBITDA by balancing revenue growth, labor efficiency, and expense management, while continuously seeking operational improvements.
• Oversee labor models, scheduling, and productivity standards to ensure optimal staffing levels that align with business demand and financial targets.
• Identify inefficiencies and implement process improvements that streamline operations, reduce waste, and enhance overall departmental performance.
• Oversee staffing levels, scheduling, recruitment, and retention strategies to ensure optimal coverage and a high-performing, engaged team.
• Conduct regular training, coaching, and performance evaluations, with a strong emphasis on luxury service delivery, emotional intelligence, and product knowledge.
• Maintain a strong presence in the operation, engaging directly with VIP and high-profile guests to build relationships, resolve concerns, and ensure memorable experiences.
• Collaborate with Sales, Marketing, and VIP/Casino teams to support villa positioning, promotions, and high-value guest acquisition strategies.
• Ensure all villa spaces, amenities, and service environments are maintained to the highest standards of cleanliness, presentation, and functionality.
• Always maintains the highest level of confidentiality and discretion.
• Develop and provide staff advancement for promotional opportunities.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:   

• Bachelor’s degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.
• A minimum of seven (7) years in a similar position, or five (5) years of holding progressive management positions within hotel operations of a large luxury resort.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Ability to work varied shifts, including weekends and holidays.
• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Experience managing a workforce of 50 – 100 employees.
• Strong strategic planning, project management skills and superior decision-making while managing multiple priorities.
• Strong financial background with experience in managing yearly budget in excess of five (5) million dollars.
• Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Ability to utilize guest service satisfaction performance metrics from SALT Surveys, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Forbes Travel Guide trained to perform elevated service.
• Technical knowledge and experience with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS, Agilysys, Micros.
• Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• Bilingual.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:    

• At least 21 years of age.
• Bachelor’s degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.

Certificates, Licenses, Regulations:        

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • TAM Card
  • Gaming Registration Card
  • Food Handlers Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office and guest facing environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

As a Massage Therapist at Resorts World Las Vegas, your expertise and artistry along with our culture will provide the ultimate guest escape and allow every returning guest experience as unique as the last. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. 

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Evaluate and educate guests about applicable wellness recommendations.
• Ensure facility equipment is functioning properly and report any concerns to Lead Esthetician and/or Spa Management.
• Maintain a clean and sanitized work area.
• Perform preparation work and restock room at the end of each shift.
• Ability to lift and move massage tables and portable massage chairs.
• Promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Available to work in outdoor working environments, with the majority of the time standing.
• Ability to network and engage with guests confidently.
• Other duties as assigned.

Required:

• At least one year of experience in massage therapy.
• Nevada Massage Therapy license.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age or older.

Preferred:

• Experience working with Forbes and/or AAA service standards.
• Working knowledge of spa booking system(s).
• Previous experience in a large, luxury resort setting.

Summary Statement:

The Front Services Attendant at Resorts World Las Vegas is responsible for providing a warm welcome to arriving and departing guests. This role includes assisting with guest requests, escorting guests to their destinations, handling and delivering luggage, and parking and retrieving vehicles. Additionally, the Front Services Attendant will promote hotel services and features to enhance the guest experience. All duties must be performed in accordance with department and Resorts World policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Create a memorable arrival and departure experience by escorting guests, handling, delivering, and storing luggage. Explain hotel and suite facilities and demonstrate guest room technology.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Be familiar with hotel services, features, and local attractions to accurately respond to inquiries.
• Utilize company devices, equipment, tools, and systems to manage tasks and guest requests.
• Park and retrieve guest vehicles safely and efficiently, including oversized, manual, automatic, and electric vehicles.
• Adhere to Resorts World Las Vegas and OSHA guidelines to ensure a safe work environment.
• Obtain and maintain position-specific licensing.
• Use personal devices for job-related tasks and document review.
• Resolve guests’ concerns and notify the Lead Front Services Attendant of issues beyond authority.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
• Solid organization and multitasking abilities, with keen attention to detail.
• Professional and friendly demeanor, remaining calm under stress.
• Ability to work independently and as part of a team with a proactive attitude.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Knowledge of company and department policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to maintain accurate records and manage multiple tasks under busy conditions.
• Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Forbes or AAA knowledge.
• Working knowledge of Opera, HotSOS or other service optimization systems.
• Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of previous Front Services experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Driver’s License
  • Current DMV Record

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical ability to lift 75lbs. of luggage or packages and push a bell cart weighing up to 500lbs.
• Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
• Requires prolonged running, standing and mobility.
• Work is performed outdoors in all weather conditions including various environmental factors, such as noise, dust, cigarette smoke and other environmental factors associated with an indoor environment.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Have an ability to interact appropriately and effectively with guests, management, other team members and outside contacts.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to CRT, noise, dust, and cigarette smoke.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well and inclement weather or adverse weather conditions.
• Work in a fast-paced, results-oriented and ever-changing environment.
• Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members and outside contacts.
• Applicants must be able to stand and work outdoors for their entire shift.
• Must be comfortable in areas of condensed stationery and moving traffic for extended periods of time.

Summary Statement:

The Male Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility.
• Provide a luxury experience while engaging conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum six months Customer Service experience.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses, Southern Nevada Health District Food Handlers Card
• Alcohol Awareness Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

As a Massage Therapist at Resorts World Las Vegas, your expertise and artistry along with our culture will provide the ultimate guest escape and allow every returning guest experience as unique as the last. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.

Primary Job Duties: – Includes but is not limited to:

• Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Evaluate and educate guests about applicable wellness recommendations.
• Ensure facility equipment is functioning properly and report any concerns to Lead Esthetician and/or Spa Management.
• Maintain a clean and sanitized work area.
• Perform preparation work and restock room at the end of each shift.
• Promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Consult with guests to determine any areas of focus or contraindications. Provide guests with recommendation to continue care after their appointment
• Maintain a clean and sanitized work area.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ensure that required licensing is maintained & updated.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum one year of School/Experience in massage therapy.

Preferred:

• Experience working with Forbes and/or AAA service standards.
• Working knowledge of spa booking system(s).
• Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Nevada Massage Therapy License

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Primary Job Duties: Includes but is not limited to:

• Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests.
• Oversees the FB operations of In Room Dining, In-Villa meal services, as well as overall FB operations of the Baccarat space, wine and liquor selection, and inventory control.
• Assists with planning and execution of private functions within the Villas, Presidential and Palace suites to include menu selections, pricing and staffing of the event.
• Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the Butlers.
• Aid with Butler assignments, scheduling, and FTE management (Time-off requests, EOs, and EDOs).
• Email Hosts and Admins for amenity, food, and beverage approvals during the pre-arrival and stay dates.
• Ensure all Floral, IRD, and Host amenities are set up in suite prior to guest arrivals and in accordance to the guest profile.
• Consolidate guest information from the daily shift pass-down, input on guest profile(s), review for accuracy updates, and protect the confidentiality of guest preference profiles within the Department.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of Point-of-Sale systems, Property Management systems and Casino Player Tracking systems.
• Experience managing a workforce of at least thirty employees.
• Strong decision-making skills while managing multiple priorities.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Trained in Forbes Travel Guide standards.
• Experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• At least three years of directly related operational management experience at a similar leadership level.
• At least two years’ experience in Food and Beverage in a related field.
• Working knowledge and experience with OPERA. Working knowledge of HotSOS.
• Working knowledge of Konami Synkros, Symphony, and/or Cisco
• Bachelor’s degree in a related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum five years experience within Hotel Operations or a directly related operational area/field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Nevada Gaming Registration
• Alcohol Awareness Card
• Food Handling Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.

Primary Job Duties: Includes, but is not limited to:

• Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
• Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
• Process all guest requests and respond promptly and discreetly to guest inquiries.
• Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
• Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
• Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
• Provide a property orientation in order to familiarize the guest with all services and available facilities.
• Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
• Accurately enter reservations into required computer systems according to policy.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Work assigned stations based on the needs of the business. Possess the appropriate knowledge and skill level to act in any capacity required.
• Other duties as assigned.

Qualifications: Includes, but is not limited to:

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Minimum Education and Experience:

• At least one year of experience as a Concierge or similar VIP role.
• At least 21 years of age.
• High School Diploma or equivalent.

Preferred: 

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
• Experience working in a gaming environment utilizing a player tracking system.
• Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Food Handlers Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed sitting at a desk assisting guest.  
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  •  Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.