Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: Pool Cabana Attendant are responsible for welcoming guests to RWLV Pool, responding to all rental guest requests, booking reservations, seating guest in assigned rentals i.e., cabanas, daybeds, reserve seating, etc., assisting guests with any reservations and/or requests guests require. This role will also be responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: – Includes but is not limited to:

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Responsible for ensuring guest inquiries via phone calls, emails and in-person are responded to in a timely and professional manner.
• Coordinate daily cabana booking arrangements.
• Obtain and maintain position-specific licensing.
• Communicate all safety and repair needs to the appropriate department or member of management.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Forbes or AAA knowledge.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School diploma or equivalent.
• Minimum of six months’ customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

• Clean and maintain productivity credits per day as assigned.

• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

• Detail and deep clean rooms as instructed.

• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

• Assist in picking up extra credits when requested.

• Maintain supply cart in a neat orderly manner.

• Restock supply cart as needed throughout shift.

• Manage master key operation daily throughout assigned shift.

• Adhere to company and department rules, regulations, policies and procedures.

• Assist coworkers within housekeeping department as needed.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.

• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

• Working knowledge of basic computers, including handheld devices and radios.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Ability to effectively communicate in English.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

• Previous experience working in a large, luxury resort setting.

• Previous professional cleaning experience.

Minimum Education and Experience:

• At least 18 years of age.

• High School Diploma or equivalent.

• 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Lead Fitness Attendant is responsible for supervising the Fitness Team while providing uncompromising levels for guest service and displaying an upbeat and positive demeanor. This position is responsible for the general supervision of the fitness center, including guest service and ensuring the equipment is clean, functioning properly and used according to the rules of the facility.

Primary Job Duties: Includes but is not limited to:

• Lead the fitness teams performance on a daily basis, ensuring Forbes Five Star standards.
• Spearhead the training of the fitness team.
• Be the first point of contact for any immediate guest recovery issues.
• Welcome and interact with guests as they call, enter and exit the facility.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Assist guest with spotting and education on how to properly utilize equipment.
• Ensure the fitness area remains clean and organized.
• Disinfect and clean equipment.
• Actively supervise the fitness and cardio areas.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Complete end of shift reports efficiently and correctly.
• Attend and participate in support training and staff meetings.
• Provide personal training sessions to guests with booked appointments.
• Provide stretch and recovery services to guests with booked appointments.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the fitness center at all times.
• Knowledge of fitness equipment and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous fitness center and/or spa experience.
• Certified personal trainer or a similar or related role.
• Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months experience in Recreation, Fitness and/or Wellness Facility or a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  •  Nevada Gaming Registration

Summary Statement:  As a Spa Receptionist, you will provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: – Includes but is not limited to: 

•    Welcome and interact with guests as they call, enter and exit the facility. 
•    Check-in guests and notify team members of guest arrival. 
•    Provide a luxury experience while engaging conversations with guests and team members.
•    Provide basic knowledge of attractions/restaurants in the Las Vegas area and provided by Resorts World Las Vegas.
•    Maintain up-to-date knowledge of facility products, features and amenities.
•    Schedule all spa appointments and provide guest information on available products and services.
•    Process payments for guest services ordered from the spa.
•    Ensure all areas of the spa and fitness center are kept clean and well maintained.
•    Attend and participate in support training and staff meetings.
•    Obtain and maintain position-specific licensing.
•    Ensure all Resorts World core values and property and department standards are implemented and applied.
•    Obtain and maintain position-specific licensing.
•    Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
•    Other duties as assigned.

Qualifications: – Includes but is not limited to:

•    Interact with all guests in a luxury setting, using elegant language and behavior.
•    Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines.
•    Ability to effectively communicate in English.
•    Ability to work varied shifts, including nights, weekends and holidays.
•    Polished appearance and demeanor.
•    Excellent customer service skills.
•    Must be able to work in a fast-paced environment.
•    Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
•    Ability to work in a standing position for over 50% of the scheduled shift.
•    Attention to detail to ensure all information is confirmed for guest reservations.
•    Knowledge of spa services and amenities to assist with any guest questions or requests.

Minimum Education and Experience: 

At least 18 years of age.
High School Diploma or equivalent.
Minimum six months of Customer Service experience.

Preferred: 

•    Experience working as a Spa Receptionist.
•    Working knowledge of spa booking system(s).
•    Working knowledge of Opera and/or HotSOS.
•    Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations: 

•    Proof of eligibility to work in the United States
•    Position required licenses, Southern Nevada Health District Food Handlers Card

The Executive Director of Housekeeping, Environmental Services, and Uniform Control provides overall leadership and strategic direction for all three departments. This role oversees and supports daily operations to ensure exceptional standards of cleanliness, service excellence, and presentation are consistently maintained throughout the property. The Executive Director is responsible for developing and mentoring department leaders and team members through coaching, training, and performance management. This role involves driving operational efficiency, accountability, and superior guest satisfaction.

Primary Job Duties: – Includes but is not limited to:

• The strategic direction and operational performance of Housekeeping, Environmental Services, Laundry, and Uniform departments to maximize revenue opportunities and achieve profitability targets and key performance indicators (KPIs).
• Oversee the development, management, and control of departmental budgets, including labor and operating expenses, to ensure financial discipline and optimal profitability.
• Establish, implement, and monitor operating policies, procedures, training programs, and staffing models to meet evolving business and guest service needs.
• Lead recruitment, onboarding, training, coaching, and performance management initiatives to drive employee engagement, retention, and leadership readiness.
• Ensure the delivery of exceptional guest experiences within assigned departments, aligned with company service expectations.
• Analyze and respond to guest feedback, internal audits, quality assurance reviews, and operational metrics to identify opportunities and implement continuous service improvements.
• Ensure adherence to safety, cleanliness, and compliance standards throughout resort facilities.
• Participate in the research, evaluation, and implementation of new products, services, technologies, and operational processes to maintain a competitive advantage and anticipate changing guest needs within a dynamic hospitality and gaming environment.
• Partner closely with Managers and Supervisors to develop team capability, leadership skills, and succession planning to build long-term bench strength.
• Collaborate cross-functionally with other departments to support resort-wide initiatives and events.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Strong financial background with experience in managing yearly budget in excess of ten (10) million dollars.
• At least five years of management experience working within the departments of Housekeeping, EVS, and Uniform in a hotel/casino environment.
• Working knowledge in all aspects of the Union and Collective Bargaining Agreements and Hotel Operations Division.
• Excellent organizational, communication, and interpersonal skills.
• Strong background in strategic planning, project management, and superior decision-making while managing multiple priorities.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize costs.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Bachelor’s degree in hospitality, management, or related field, or equivalent combination of education and experience.
• Previous experience with Hilton, Forbes Travel Guide, and AAA Standards.
• Previous experience working in a large, luxury resort setting.
• Prior experience managing a workforce of at least 100 employees.
• Ability to communicate in Spanish and/or Asian Languages.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• At least eight years in a similar housekeeping or other hotel services position.
• At least five years of management experience in a hotel operations environment.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Driver’s License
  • Nevada Gaming Registration

Summary Statement: The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will utilize various systems and tools, including CVPS, Opera, MS Shift, HotSos, and Cisco, to perform their duties. Additionally, they will promote hotel services and features for guests. All tasks must be conducted in accordance with company policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Possess skills to expedite clerical processing, perform a service, evaluate information, and act based upon information obtained, to complete a task, assignment, or activity.
• Accurately process charges and payment settlements.
• Performs proper job functions by consistently following company rules and regulations as well as department policies and procedures.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
• Solid organization and multitasking abilities, with keen attention to detail.
• Professional and friendly demeanor, remaining calm under stress.
• Ability to work independently and as part of a team with a proactive attitude.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Knowledge of company and department policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to maintain accurate records and manage multiple tasks under busy conditions.
• Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Forbes or AAA knowledge.
• Working knowledge of Opera, HotSOS or other service optimization systems.
• Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of previous Front Services experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Driver’s License