JR-01286 Fitness Attendant, Awana Spa

Req ID: JR-01286

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas to...

Summary Statement:

The fitness attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas to make sure equipment is clean, functioning properly and used according to the rules of the facility.

Primary Job Duties: – Includes but is not limited to:

  • Welcome and interact with guests as they call, enter and exit the facility. 
  • Maintain up-to-date knowledge of facility products, features and amenities.
  • Assist guest with spotting and education on how to properly utilize equipment.
  • Ensure the fitness area remains clean and organized.
  • Disinfect and clean equipment.
  • Actively supervise the fitness and cardio areas.
  • Perform opening/closing procedures of the fitness floor and cardio areas.
  • Complete end of shift reports efficiently and correctly.
  • Attend and participate in support training and staff meetings.
  • Provide personal training sessions to guests with booked appointments.
  • Provide stretch and recovery services to guests with booked appointments.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested

Qualifications: – Includes but is not limited to:

  • Interact with all guests in a luxury setting, using elegant language and behavior
  • Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center
  • Ability to work an active shift, the majority of which is spent standing and walking
  • Attention to detail to ensure cleanliness and organization of the fitness center at all times
  • Knowledge of fitness equipment and amenities to assist with any guest questions or requests
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Minimum Education and Experience:

  • At least six months of experience in recreation, fitness and/or wellness facility or a similar or related field.
  • Working knowledge of various fitness equipment.
  • At least 18 years of age.

Preferred:

  • Previous fitness center and/or spa experience.
  • Certified personal trainer or a similar or related role.
  • Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
  • Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
  • Prolonged standing
  • Bending and reaching
  • Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs
  • Eye/hand coordination
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

JR-01323 Manager, Housekeeping

Req ID: JR-01323

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

The Housekeeping Manager is responsible for upholding the cleanliness, presentation, and overall aesthetic standards of Resorts World Las Vegas. This role requires strong knowledge of housekeeping operations and the ability to effectively communicate expectations, ensuring team members...

Summary Statement:

The Housekeeping Manager is responsible for upholding the cleanliness, presentation, and overall aesthetic standards of Resorts World Las Vegas. This role requires strong knowledge of housekeeping operations and the ability to effectively communicate expectations, ensuring team members maintain a refined, welcoming, and comfortable environment that enhances the guest experience throughout their stay.

Primary Job Duties: – Includes but is not limited to:

  • Ensure departmental standards are consistently met, including company policies, cleanliness expectations, regulatory compliance, and budgetary requirements.
  • Promote a team-based cleaning culture; at Resorts World, maintaining a clean environment is a shared responsibility across all levels.
  • Assist with cleaning guest-facing and back-of-house areas as needed, including but not limited to guest amenities, public area surfaces, casino glassware, trays, irons/ironing boards, and removal of debris when observed to support overall presentation.
  • Maintain accurate employee records, monitor daily performance, and participate in coaching, corrective action, and performance evaluations in accordance with company guidelines.
  • Ensure all maintenance needs are reported and followed through using HOTSOS and verify timely completion of work orders.
  • Motivate, coach, and guide team members while monitoring individual and group performance; adjust goals or standards as needed to support continued growth and operational success.
  • Demonstrate ownership of assigned tasks by proactively identifying needs, seeking support when necessary, communicating progress, and ensuring timely and effective completion.
  • Recommend equipment, supplies, and amenities that support service standards, operational efficiency, and team member safety.
  • Monitor and manage inventory levels to ensure guest room and floor supplies are adequately stocked and room quality standards are maintained.
  • Assist in developing and implementing programs that enhance service quality, operational efficiency, guest satisfaction, and overall profitability.
  • Support effective communication by organizing, leading, and participating in departmental meetings and ensuring team members are informed of updates, expectations, and objectives.
  • Utilize a personal mobile device for job-related communications, operational systems access, and review of company documents when necessary and in alignment with company policy.
  • Perform other job-related duties as assigned.

Qualifications: – Includes but is not limited to:

  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  • Ability to successfully mentor a team.

Preferred

  • Bilingual or multilingual proficiency to support communication with a diverse team and guest.
  • Previous experience working in a large-scale, luxury resort or high-volume hospitality operation.
  • Demonstrated ability to coach, develop, and motivate team members at various skill levels.
  • Strong organizational and time-management skills with the ability to handle multiple priorities in a fast-paced environment.
  • Experience in conducting performance evaluations, issuing corrective action, and supporting team accountability in alignment with company policies.
  • Proficiency with housekeeping operational systems and technology (e.g., HOTSOS, Opera, UKG, Microsoft Office Suite).
  • Proven ability to collaborate effectively with cross-functional departments to support guest experience and operational goals.
  • Strong communication and interpersonal skills with the ability to interact professionally with guests, team members, and leadership.

Minimum Education and Experience:

  • At least five years of housekeeping experience in a similar or related field.
  • At least three years in a leadership/management position in a similar or related field.
  • Bachelor's degree in a related field.
  • Knowledge of pertinent laws and regulations impacting housekeeping including OSHA.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States
  • Position required licenses
  • At least 21 years of age.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand, walk, bend, reach, and kneel frequently as part of daily floor supervision and inspection responsibilities.
  • Must be able to lift, push, pull, or move objects up to 50 lbs. on an occasional basis (e.g., linen bags, supply cases, housekeeping carts).
  • Ability to assist with cleaning or room resets when operational needs are required, including making beds, replacing linens, and repositioning furniture.
  • Must be able to tolerate varying working environments, including exposure to cleaning agents, fragrances, dust, and frequent movement between climate-controlled and non-climate-controlled areas.
  • Work may require extended periods of standing, walking, or continuous motion during high business demand, special events, or peak occupancy periods.
  • Must be able to visually inspect rooms and public areas to verify cleanliness standards, including close visual detail work.
  • Must be able to communicate clearly in person, by radio, and through mobile devices to relay instructions and updates in real time.
  • Position requires the use of a personal mobile device for job-related communication, system access, and documentation in alignment with company policy.
  • Must be able to work a flexible schedule, including any shifts, weekends, holidays, and occasional extended hours based on business needs.

JR-00355 Dispatcher/Cashier, Front Services

Req ID: JR-00355

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:  

The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will...

Summary Statement:  

The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will utilize various systems and tools, including CVPS, Opera, MS Shift, HotSos, and Cisco, to perform their duties. Additionally, they will promote hotel services and features for guests. All tasks must be conducted in accordance with company policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

  • Possess skills to expedite clerical processing, perform a service, evaluate information, and act based upon information obtained, to complete a task, assignment, or activity.
  • Accurately process charges and payment settlements.
  • Performs proper job functions by consistently following company rules and regulations as well as department policies and procedures.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

  • Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
  • Solid organization and multitasking abilities, with keen attention to detail.
  • Professional and friendly demeanor, remaining calm under stress.
  • Ability to work independently and as part of a team with a proactive attitude.
  • Excellent customer service skills.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Knowledge of company and department policies and procedures.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to maintain accurate records and manage multiple tasks under busy conditions.
  • Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

  • Forbes or AAA knowledge.
  • Working knowledge of Opera, HotSOS or other service optimization systems.
  • Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum of one year of previous Front Services experience in a similar or related field.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.
  • Ability to obtain the following:
    • Nevada Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Physical ability to lift 75 lbs. of luggage or packages and push a bell cart weighing up to 500 lbs.
  • Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
  • Requires prolonged running, standing and mobility.
  • Work is performed outdoors in all weather conditions including various environmental factors, such as noise, dust, cigarette smoke and other environmental factors associated with an indoor environment.
  • Physically access all areas of the property and drive areas with or without reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Have an ability to interact appropriately and effectively with guests, management, other team members and outside contacts.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to CRT, noise, dust, and cigarette smoke.
  • Must be willing to work outdoors in seasonal heat (100F+) or cold as well and inclement weather or adverse weather conditions.
  • Work in a fast-paced, results-oriented and ever-changing environment.
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members and outside contacts.
  • Applicants must be able to stand and work outdoors for their entire shift.
  • Must be comfortable in areas of condensed stationery and moving traffic for extended periods of time.

JR-01460 Coordinator, Property Events

Req ID: JR-01460

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

The Property Events Coordinator is a key member of the Property Events team, responsible for supporting the planning and execution of group social experiences. This role combines administrative expertise with strong interpersonal skills to ensure engaging, seamless, and memorable...

Summary Statement:

The Property Events Coordinator is a key member of the Property Events team, responsible for supporting the planning and execution of group social experiences. This role combines administrative expertise with strong interpersonal skills to ensure engaging, seamless, and memorable experiences for all social groups.

Primary Job Duties:  Includes but is not limited to:

  • Perform general, clerical duties, modify documents, memos, and emails in support of department executives.
  • Participate in short and long-term planning aligned with goals set by executives.
  • Communicate information quickly and succinctly; being responsive is necessary.
  • Work with all Resorts World Las Vegas departments, partners, and stakeholders.
  • Coordinate and communicate with vendors, consultants and organizations as required.
  • Obtain and maintain position-specific licensing.
  • Arrange meetings to support department executives.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.

Qualifications:  Includes but is not limited to:

  • Working knowledge of Microsoft Office (Word, Excel).
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
  • Ability to possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Previous experience with clerical and administrative procedures and systems.
  • Ability to work varied shifts, including nights, weekends, and holidays.

Preferred

  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum of one year of experience as a coordinator within a similar or related field.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is typically performed in an office and hotel environment.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Prolonged sitting/standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

JR-01441 Manager, Limousine Services

Req ID: JR-01441

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:   

The primary responsibility of the Transportation Manager is to manage all operations for the assigned department. Manage the daily needs of the department and be a liaison between Bell & Door Services, transportation vendors and assist with guest needs.  All duties are to...

Summary Statement:   

The primary responsibility of the Transportation Manager is to manage all operations for the assigned department. Manage the daily needs of the department and be a liaison between Bell & Door Services, transportation vendors and assist with guest needs.  All duties are to be performed in accordance with the department and the Resorts World policies, practices and procedures.  

Primary Job Duties: – Includes but is not limited to:   

  • Oversee day-to-day operations and manage team members and Transportation Vendors including, but not limited to, limousine and shuttle transfers, coordinating events, traffic control, vehicle maintenance, etc.
  • Manage the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Resorts World Las Vegas competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Interfaces with various operational and non-operational departments including but not limited to Front Services, Casino Marketing, Special Events, Front Office, Crockfords, EVS, Concierge, Convention Services, Sales and Security.
  • Maintains complete knowledge of correct maintenance and use of vehicles, and uses equipment only as intended.
  • Manages and monitors fiscal budget, operations and marketing strategies to produce both short term and long-term profitability.
  • Anticipates guest’s needs, responds promptly, and acknowledges all guests, while maintaining positive guest relations.
  • Coach, train, direct the work of new hires, provide recommendations regarding 90-day probationary periods and provide leadership and guidance to assigned team members. 
  • Handles team member complaints and concerns and make recommendations regarding serious discipline, termination and change in status of probation consideration by higher management.
  • Conduct assigned one on one meetings with team, establishing goals, discussing progress and communication relevant property information.   
  • Keeps information confidential as requested by Management.  
  • Monitors, manages and seeks ways to improve daily productivity and time efficiency of Guest Services operations. 
  • Manage team members to include hiring recommendations that encompass the company’s core values commitment; training; coaching; performance feedback, recommending and administering disciplinary actions, and scheduling.   
  • Creates a work environment that promotes teamwork, recognition, mutual respect and team member satisfaction. 
  • Ensure that required licensing is maintained & updated.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:   

  • Ability to immediately obtain and maintain a Nevada Drivers License with a clean driving record.
  • Working knowledge of Microsoft Applications.
  • Ability to work varied shifts, including nights, weekends and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  • Ability to successfully lead and mentor a team.

Preferred

  • Working knowledge of transportation reservation systems, CVPS, Opera, and/or HotSOS.
  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:   

  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum of five years of experience working within a transportation company.
  • Minimum of three years of leadership/management experience in a related field.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.
  • Ability to obtain the following:
    • Nevada Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Prolonged sitting/standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50lbs.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

JR-01512 Utility Porter, EVS

Req ID: JR-01512

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with...

Summary Statement:

It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

  • Provide assistance in processing and transporting of all received packages and materials.
  • Ensure security and accuracy when releasing packages or facilitating deliveries.
  • Clean, sanitize and services assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to the Resorts World standards.
  • Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.
  • Ensure all equipment and work areas are kept clean, neat, and orderly at all times.
  • Extract and shampoos carpets damaged by floods in accordance with flood response procedures, when needed.
  • Responsible for minor repairs such as fixing screws, changing light bulbs etc.
  • Responsible for opening packages and discarding the empty boxes as needed.
  • Maintain high dusting and window cleaning in all assigned rooms and public areas.
  • Manage, maintain and follow all specialty equipment complying with all safety and procedural guidelines; but not limited to lifts, scrubbers (ride-on and walk-behind), burnishers, floor machines, wet/dry vacuums, spotting machine and robotics extraction, spotting of carpets, high dusting of ceiling vents, wall decorations, etc.
  • Maintain and cleans all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).
  • Empty and replace liners for trash receptacles in all areas.
  • Maintains all escalator and elevator landing and side rail in all public areas.
  • Consistent and regular attendance is an essential function of this job.
  • Accountable for inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.
  • Responsible for preventative maintenance of detailing all public areas such as shampoo, vacuum carpets and furniture; clean, strip, polish and wax all hard floors, wash windows, walls and ceilings, empty litter bins, ash urns constantly, service restrooms, polish brass, handrails and fixtures, clean glass doors, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
  • Operate hand trucks and flatbed carts to move equipment to assigned work areas.
  • Handle and dispose of biohazard material in accordance with OSHA.
  • Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
  • Maintain complete knowledge of and compliance with departmental policies, services, procedures.
  • Empty and clean ashtrays and urns and trashcans in all public areas, including all parking garages.
  • Remove spots from mirrors, doors, windows, and walls, located in assigned area.
  • Report maintenance needs to the Assistant Director.
  • Other duties as assigned.

Qualifications: Includes but is not limited to:

  • Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.
  • Ability to communicate via a two-way radio with management and co-workers.
  • Ability to operate heavy duty machines.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 21 years of age.
  • High School Diploma.
  • Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Walking and/or standing for over 80% of the shift.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Bending, reaching, kneeling, or twisting.
  • Transporting, pushing, or pulling items weighing up to 100 lbs.
  • Lifting to 50 lbs.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

JR-00339 Guest Room Attendant, Housekeeping

Req ID: JR-00339

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create...

Summary Statement:

The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Primary Job Duties:  Includes but is not limited to:

  • Clean and maintain productivity credits per day as assigned.

  • Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.

  • Detail and deep clean rooms as instructed.

  • Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.

  • Assist in picking up extra credits when requested.

  • Maintain supply cart in a neat orderly manner.

  • Restock supply cart as needed throughout shift.

  • Manage master key operation daily throughout assigned shift.

  • Adhere to company and department rules, regulations, policies and procedures.

  • Assist coworkers within housekeeping department as needed.

  • Obtain and maintain position-specific licensing.

  • Use personal device/cellular phone for job related tasks, job duties, review of company documents, etc.

  • Other duties as assigned.

Qualifications: Includes but is not limited to:

  • Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
    Academy Certification.

  • Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.

  • Working knowledge of basic computers, including handheld devices and radios.

  • Ability to work varied shifts, including nights, weekends, and holidays.

  • Ability to effectively communicate in English.

  • Polished appearance and demeanor.

  • Excellent customer service skills.

  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

  • Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.

  • Previous experience working in a large, luxury resort setting.

  • Previous professional cleaning experience.

Minimum Education and Experience:

  • At least 18 years of age.

  • High School Diploma or equivalent.

  • 1 + years working as a guest room attendant or equivalent.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building.

  • Push/Pull loaded housekeeping cart. GRA carts are motorized.

  • Carry up to a minimum of 20 lbs.

  • Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending.

  • Use and handle chemical cleaners in accordance with safety standards.

  • Move furniture and make beds, including sofa beds if the room is equipped with them.

  • Clean low surfaces, for example baseboards and tubs.

  • Walk to various areas of the property to access and clean guest suites, including the utilization of stairs if moving within floors.

  • Operate a cordless vacuum however we do provide chorded vacuums.

  • Work in a fast-paced and busy environment.

  • Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.

JR-00338 Utility Houseperson, Housekeeping

Req ID: JR-00338

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.

Primary Job Duties:...

Summary Statement:

It is the primary responsibility of the Utility Houseperson to maintain the cleanliness of the property within all areas of the hotel floors and rooms. This includes working in high areas, caring for the floors and operating heavy equipment.

Primary Job Duties: Includes but is not limited to:

  • Responsible for the appearance of all hotel tower carpet in hallways and guest rooms, upholstery, drapes and tile and flooring in bathroom areas.
  • Maintain and clean guest hallways and back of house areas when needed including vacuuming, mopping, cleaning walls/baseboards, vents, ash urns and vending areas.
  • Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
  • Assist with moving furniture, high dusting of guest rooms and pull/general rooms.
  • Assist in the transportation of linen with provided tug cart in a safe manner and helping with loading/unloading of linen.
  • Responsible for bio-hazardous clean up.
  • Exercise care in the use of correct distribution of cleaning chemicals for designated surfaces in accordance with OSHA regulations and management requirements.
  • Ensure all Guest Room Attendant (GRA)/House person/Utility chemical bottles have correct labels at all times.
  • Assist with receiving and delivery of all supplies/linen as needed for housekeeping.
  • Obtain and maintain position-specific licensing.• Use the IPOD device or Radio to communicate with management at work.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

  • Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training Academy Certification.
  • Ability to work varied shifts, including nights, weekends, and holidays. • Ability to effectively communicate in English.• Polished appearance and demeanor.• Excellent customer service skills.• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

  • Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
  • Previous experience working in a large, luxury resort setting.
  • Previous professional cleaning experience.

Minimum Education and Experience:

  • At least 18 years of age.
  • High School Diploma or equivalent.
  • 1 + years working as a Utility House Person or equivalent/At least one year of previous experience in housekeeping or general cleaning experience in a similar or related field.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Will work in the tower however will require being out in the elements when commuting from team member shared garage to the main building or taking items in and out from Loading Dock.
  • Lift or carry 50 lbs or more, Push/Pull loaded GRA housekeeping cart.
  • GRA carts are motorized.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneeling.
  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.

JR-00419 Representative, Front Desk

Req ID: JR-00419

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

  • Assist with guest registration and...

Summary Statement:

The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

  • Assist with guest registration and own the guest experience for arrival and departure.
  • Control and issue keys to rooms.
  • Redemption of promotions, issuance of comps and reviewing guest play.
  • Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
  • Resolve guest challenges and special requests within a timely manner.
  • Assist in coordination of guest requests with all applicable departments.
  • Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
  • Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Other duties as assigned.

Qualifications: – Includes but is not limited to:

  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

  • Minimum six months of previous customer service experience in a similar or related field.
  • Two years of previous Front Desk experience in a similar or related field.
  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 21 years of age.
  • High School Diploma or equivalent.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States
  • Ability to obtain the following:
    • Nevada gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is typically performed in an office environment.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Prolonged sitting/standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

JR-01157 Concierge, Hilton/Conrad

Req ID: JR-01157

Location

Resorts World Las Vegas

Category

RWLV Hotel

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Summary Statement:

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.

Primary...

Summary Statement:

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.

Primary Job Duties: Includes, but is not limited to:

  • Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
  • Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
  • Process all guest requests and respond promptly and discreetly to guest inquiries.
  • Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
  • Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
  • Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
  • Provide a property orientation in order to familiarize the guest with all services and available facilities.
  • Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
  • Accurately enter reservations into required computer systems according to policy.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Work assigned stations based on the needs of the business. Possess the appropriate knowledge and skill level to act in any capacity required.
  • Other duties as assigned.

Qualifications: Includes but is not limited to:

  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

  • Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.• Experience working in a gaming environment utilizing a player tracking system.• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum one year of experience as a Concierge or similar VIP role.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is typically performed sitting at a desk assisting guest.
  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
  • Prolonged sitting/standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.