Summary Statement: The Resort Services Agent is responsible for coordinating world-class guest service through Resorts World Las Vegas Call Center. In this multi-facet role, you will be at the center of service activity, accommodating a diverse group of guests and engaging in the kinds of surprisingly unscripted interactions that separate us from the competition.

Primary Job Duties: Includes, but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns.
• Provide well-crafted responses to guest inquiries via email and Red Chat.
• Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships.
• Arranges and coordinates all time-sensitive documents, travel arrangements and marketing trip resolutions.
• Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
• Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
• Assist with direct booking reservations and Genting Rewards reservations requests.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience.
• At least six months of customer service experience.
• Working knowledge of Opera, HotSOS and/or Synkros by Konami.
• Fluent in Spanish and able to assist with the Spanish Queue.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain: Nevada Gaming Registration

Summary Statement: The Female Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: – Includes but is not limited to:

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.,
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties: – Includes but is not limited to:

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada gaming Registration

Summary Statement: The Ambassador, Luxury Services will ensure consistency in service delivery to all VIP guests to ensure that their expectations are exceeded by responding to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction.

Primary Job Duties: Includes but is not limited to:

Summary Statement: Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.

Primary Job Duties: Includes, but is not limited to:

• Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
• Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
• Process all guest requests and respond promptly and discreetly to guest inquiries.
• Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
• Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
• Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
• Provide a property orientation in order to familiarize the guest with all services and available facilities.
• Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
• Accurately enter reservations into required computer systems according to policy.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Work assigned stations based on the needs of the business.
• Possess the appropriate knowledge and skill level to act in any capacity required.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
• Experience working in a gaming environment utilizing a player tracking system.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum one year of experience as a Concierge or similar VIP role.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: As a Spa Receptionist, you will provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility.
• Check-in guests and notify team members of guest arrival.
• Provide a luxury experience while engaging conversations with guests and team members.
• Provide basic knowledge of attractions/restaurants in the Las Vegas area and provided by Resorts World Las Vegas.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Schedule all spa appointments and provide guest information on available products and services.
• Process payments for guest services ordered from the spa.
• Ensure all areas of the spa and fitness center are kept clean and well maintained.
• Attend and participate in support training and staff meetings.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Must be able to work in a fast-paced environment.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work in a standing position for over 50% of the scheduled shift.
• Attention to detail to ensure all information is confirmed for guest reservations.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Preferred:

• Experience working as a Spa Receptionist.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months of Customer Service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Fitness Attendant is responsible for the general supervision of the fitness center. The attendant welcomes our guests and works to ensure that they have a safe and enjoyable experience. This position is also responsible for maintaining the weights and cardiovascular fitness areas to make sure equipment is clean, functioning properly and used according to the rules of the facility.

Primary Job Duties: Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Assist guest with spotting and education on how to properly utilize equipment.
• Ensure the fitness area remains clean and organized.
• Disinfect and clean equipment.
• Actively supervise the fitness and cardio areas.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Complete end of shift reports efficiently and correctly.
• Attend and participate in support training and staff meetings.
• Provide personal training sessions to guests with booked appointments.
• Provide stretch and recovery services to guests with booked appointments.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the fitness center
• Ability to work an active shift, the majority of which is spent standing and walking
• Attention to detail to ensure cleanliness and organization of the fitness center at all times
• Knowledge of fitness equipment and amenities to assist with any guest questions or requests
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous fitness center and/or spa experience.
• Certified personal trainer or a similar or related role.
• Knowledge of various fitness programs, from basic exercises to more challenging training sessions.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months experience in Recreation, Fitness and/or Wellness Facility or a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Housekeeping Tower Manager oversees the daily operations of a Housekeeping Department. The Tower Manager is responsible for managing the delivery and measurement of Resorts World Las Vegas standards for quality, cleanliness and guest satisfaction while also managing the day-to-day operational functions. This position manages many priorities and demands while solving problems, supporting Team Members, as well as performing the duties of a Floor Manager and Housekeeper when required.

Primary Job Duties: Includes but is not limited to:

• Ownership of the daily activities for the areas of responsibility to include appropriate cleaning of all room types, corridors, storage areas, ice machine, lockers, hallways, stairwells, and trash rooms to ensure the highest degree of guest and team member satisfaction.
• Handle and support all hourly and salaried Team Members on matters related to discipline, grievances and any concerns that may arise.
• Inform salaried Team Members on the latest procedures and policies within the company and department to ensure Resorts World Las Vegas standards are met.
• Monitor salaried Team Members performance, progress, and work areas.
• Conduct regular training and coaching while providing performance appraisals and counseling/corrective action as needed.
• Delegate tasks and department duties or projects and ensure deadlines related to those assignments are met in an efficient manner.
• At Resorts World we thrive to provide the best service, and this is a team effort. Cleaning is the responsibility of all of us.
• Guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, must be removed and cleaned from the front of the house areas once in your view.
• Inspect all linens and towels while regularly making notes and reporting when items need to be replaced or are damaged.
• Ensure all housekeeping storage, pick station areas, cleaning equipment and housekeeping tools are clean, maintained and organized; assure shelves are clearly labeled and are properly cared for.
• Conduct hiring and onboarding of all staff in all aspects of housekeeping including guest service; attend and arrange specific training for housekeeping staff as required.
• Ensure proper, efficient, and timely communication channels are being maintained with Senior Management and cross departments including front desk, engineering, etc.
• Oversee housekeeping services when supplemented by a third-party vendor.
• Conduct weekly, monthly, and quarterly inventories in a timely manner, as outlined by Company policy, to include maintaining desired par levels and recording of damaged and biohazard linen.
• Regulate the amount of chemicals, tools and supplies used by minimizing the waste of product while evaluating and recommending cost effective methods to reduce expenses.
• Maintain quality by implementing innovative strategies resulting in the highest level of cleanliness resort wide.
• Work within Resorts World Las Vegas and OSHA guidelines to prevent hazard, injury, and an unsafe work environment.
• Proficient knowledge of cleaning procedures, chemical handling, linen par levels, public health standards and the ability to use a variety of utility equipment.
• Inspect the consistency of all rooms in assigned areas ensuring all items are in the appropriate places and standards are met.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of Microsoft Office (Word, Excel).
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Bachelor's degree in a related field.
• Fluent in more than one language.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum six years Housekeeping experience in a similar or related field.
• Minimum four years of previous Housekeeping Management experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Summary Statement: The Spa Guest Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties: Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility.
• Provide a luxury experience while engaging conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Preferred:

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months Customer Service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States•
• Ability to obtain the following:
• Food Handling Card
• Alcohol awareness Card

Summary Statement: The Celebrations Coordinator serves as a critical point of planning and coordination for Weddings and Celebrations, ensuring that all data and supporting documentation are accurate, complete, and processed in a timely manner, while proactively tracking outstanding items, facilitating follow-up, and maintaining effective communication between clients and internal stakeholders throughout the planning process.

Primary Job Duties: Includes but not limited to:
 

• Perform general, clerical duties, modify documents, memos, and emails in support of department executives.
• Participate in short and long-term planning aligned with goals set by executives.
• Communicate information quickly and succinctly; being responsive is necessary.
• Work with all Resorts World Las Vegas departments, partners, and stakeholders.
• Coordinate and communicate with guests, vendors, consultants, and organizations as required.
• Obtain and maintain position-specific licensing.
• Arrange meetings to support department executives.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:

• Working knowledge of Microsoft Office (Word, Excel).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Previous experience with clerical and administrative procedures and systems.
• Must be able to work well in a team environment, communicate well
• Ability to work varied shifts, including nights, weekends, and holidays.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of experience as a coordinator within a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.