Summary Statement:
 

The Retail Supervisor is to oversee daily operations and support the management team in achieving department goals and maximizing revenue and profit. The Retail Supervisor assists with coaching and developing the retail team and ensuring service standards are exceeded. The Supervisor supports the Manager of Retail with implementing and achieving department goals that support overall property strategic tactics. The ideal candidate creates a work environment that supports our core values, and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Maintain an efficient and cost-effective operation including labor management, appropriate staffing levels, services, and inventory control.
• Partner with management team to develop and maintain floor standards, visual merchandising, guest service standards, and sales tactics.
• Participate in the budget process, establish, and track monthly goals.
• Lead and assist in the preparation and execution of physical inventories and counts.
• Assist with implementing techniques that motivate the team to continue to improve selling performance and achieving personal and store goals and tasks.
• Identify opportunities within the department and propose ideas that will increase overall profitability for the entire property.
• Establish and promote a guest focused environment.
• Monitor standards, delegation of daily work, and running of all reports for the department.
• Develop relationships with property leaders to ensure effective communication between the Retail team and operating departments.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Working knowledge of Microsoft Applications.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully mentor a team.

Preferred

• Previous experience managing a team of more than twenty-five employees.
• Lead or supervisory experience in a similar or related field.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum one year of Retail experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a variety of environments including but not limited to offices, retail outlets and inventory stock rooms.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Primary Job Duties: Includes, but is not limited to:

• Rotate to various outlets/stores as necessary.
• Maintain knowledge of all merchandise and products.
• Receive the shipments in a timely manner.
• Receive, unpack, and put away or transfer the daily deliveries of merchandise.
• Assist with store recovery and stock room organization.
• Complete stock counts as requested.
• Maintain and manage stock areas.
• Perform general stocking duties daily including storing and stocking products in/on bins, pallets, shelves, racks, and refrigerators.
• Move, handle, and transport finished products, material, or supplies to other departments by utilizing hand jacks, lift carts, and other means of transportation.
• Load, unload, and move heavy, bulky products.
• Keep the work area clean, organized, and free of hazards (including backroom and shelves) and dispose of trash.
• Help and assist customers in finding merchandise and providing them with information.
• Follow safety policies and procedures and encourage colleagues to do the same.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to handle and transport pallets using a pallet jack.
• Effectively communicate in English.
• Working knowledge of Microsoft Office.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.
• At least six months of experience as a Retail Stocker in a similar or related environment.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Alcohol Awareness Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a Retail store environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

The Retail Sales Associate is responsible for personalizing an original, slightly unconventional retail experience that is sure to surprise and delight. The special sales techniques of the Sales Associate will pique guests' curiosity and indulge their passions in our bustling urban neighborhood. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Assist customers with purchasing merchandise, including alcoholic beverages/products.
• Assist with store recovery and stock room organization.
• Cross-perform in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards.
• Handle all customer issues in a friendly and helpful way, calling a member of the store operations team when needed.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to process transactions using our POS terminals.
• Ability to effectively communicate in English.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred: 

• At least six months of customer service experience.
• Previous experience working in a large, luxury resort setting.
• At least 21 years of age.

Minimum Education and Experience:

• High School diploma/GED equivalent

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Typical gift shop retail store environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.