Summary Statement:

The primary responsibility of the Surveillance Specialist is to protect the guests, team members and assets of the property utilizing the Surveillance equipment and various forms of software; as well as investigating and documenting all Casino and designated property area activities.  All...

Summary Statement:

The primary responsibility of the Surveillance Specialist is to protect the guests, team members and assets of the property utilizing the Surveillance equipment and various forms of software; as well as investigating and documenting all Casino and designated property area activities.  All duties are to be performed in accordance with departmental and Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.
• Report repairs of Surveillance equipment to the department Technicians via email or iTrak system for record accuracy; in the event the system(s) goes down, a verbal request will be sent to the Technicians.
• Operate Surveillance video equipment to ensure accurate video documentation regarding irregularities or deviations from normal activities; write factual reports about abnormal activity observed and ensure compliance with the Surveillance system.
• Make detailed written reports or follow-up reports on incidents that occur on property.
• Work closely with local, state, and federal law enforcement agencies while conducting investigations.
• Utilize AI and other software programs, investigating and analyzing data and alerts provided.
• Evaluate the Table Games play of high-end luxury property guests.
• Conduct observations and investigations on suspicious activity on the Casino floor.
• View the Casino areas for identification of cheating activities, undesirables, pilferage, and embezzlement.
• Assist Security in protecting the welfare of the team members and guests of the Casino and Hotel.
• Coordinate with local, state, and federal law enforcement in the investigation of criminal activity which occurred on company property.
• Pass Surveillance examinations that reflect and demonstrate current/actual job knowledge when administered by management as outlined in current procedures.
• Knowledgeable of state gaming regulations and statutes and a thorough understanding of departmental policies and procedures
• Knowledgeable of all Casino games, including payoffs, and game odds, specific knowledge of all areas observed, including but not limited to, rules, procedures, cheating methods, and card counting methods.
• Obtain and maintain position-specific licensing.
• Ability to distinguish letters, numbers, colors and symbols.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• At least two years in a Surveillance department and knowledge of all Table Games in a high-end luxury resort is preferred.
• Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.
• Should be proficient in detection of advantage play (card counters, top card, and hole card).
• Ability to make decisions based on existing evidence and protects the assets of Resorts World Las Vegas.
• A good understanding of all computer-based programs used by Surveillance, iTrak, BJ Survey, Bravo Sessions or equivalent.
• Ability to use Microsoft Excel and Word.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• At least two years of Casino experience in Table Games, Slots, Soft Count rooms, Cashiers, related areas, or equivalent video monitoring and investigation experience.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed around property or in an office environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Summary Statement:

As a Security Officer at Resorts World Las Vegas, you will take pride in serving as a brand ambassador while ensuring a safe and welcoming environment. In this dynamic role, you will patrol designated areas, maintain static posts, and respond to emergencies,...

Summary Statement:

As a Security Officer at Resorts World Las Vegas, you will take pride in serving as a brand ambassador while ensuring a safe and welcoming environment. In this dynamic role, you will patrol designated areas, maintain static posts, and respond to emergencies, medical incidents, disturbances, and service requests. You will play a key part in upholding the safety and security of our guests, team members, and vendors while delivering the exceptional customer service that defines our world-class resort experience.

Primary Job Duties:  Includes but is not limited to:

• Provide world-class service while maintaining awareness of safety and security concerns.
• Follow company brand standards when interacting with guests and team members.
• Act as a first responder during emergency situations, medical incidents, disturbances, or assistance requests.
• Maintain working knowledge of the facility, scheduled events, and property layout to assist guests and team members.
• Assist with currency drops and fills on the casino floor.
• Gather and document pertinent information related to security incidents involving guests, team members, or the facility.
• Prepare and present voluntary statements and detailed incident reports.
• Obtain and maintain all position-specific licensing
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to successfully complete a physical agility test, both pre-hire and biannually post-hire.
• Ability to exercise good judgment and perform under stressful conditions.
• Ability to successfully complete the internal Security Officer Training Academy.
• Ability to successfully complete repulse spray training.
• Ability to successfully complete baton training.
• Ability to attend and pass all recurring mandatory training, including legal updates, defensive tactics, handcuffing techniques, first aid, and CPR/AED certification.
• Ability to participate in evacuation procedures to assist guests and team members during emergencies.
• Ability to operate assigned security equipment.
• Working knowledge of Microsoft Office and various computer programs.
• Effective communication skills in both written and spoken English.
• Polished, professional appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working in a large, luxury resort setting.
• 1-3 years of experience in a related field or equivalent.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• 1 year of previous Security, Law Enforcement or Military experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Perform basic first aid, CPR or AED application.
• Ability to pass a 5-panel drug test. 
• Ability to obtain the following:
  • Alcohol Awareness Card
  • Nevada Gaming Card
  • Nevada Drivers' License 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a resort environment, both indoors and outdoors, with regular patrols throughout the property.
• Ability to patrol the property and access all areas quickly.
• Physically able to capture, restrain, and detain individuals when necessary.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing between 50–150 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.